Job Description

About Gap Inc.
Our past is full of iconic moments -- but our future is going to spark many more. Our brands -- Gap, Banana Republic, Old Navy and Athleta -- have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the Role
As a Senior Manager, you will work with and manage the engineering team in the Hyderabad Development Centre to deliver the goals and objectives of the business. As a leader, you must be capable of working in a matrixed organization and coordinating the delivery of multiple outcomes. You will be hands-on in terms of design, architecture, and development and should be able to lead the team from front in any critical situation. As a people leader first and a delivery manager second, you must build, inspire, and lead the technical teams. In this role, you are expected to work with stakeholders and internal customers across the different GAP tech locations.
You will be managing the Engineering Platform Observe team that set modern architecture principles to promote innovation, flexibility, and reuse. Our team support the engineering teams in building automation to help enable developer success across all our brands and markets.
You'll play a key role in building, maintaining, and supporting GAP's next-generation Observability platform enabling innovation, solutioning and exceptional developer experience. We have a sharp technical team, and you will be working with many high-performing software development professionals in a friendly, open-minded, and diverse environment.
What You'll Do

• Lead DevOps best practices and mentor a team of Observability engineers working towards optimizing our monitoring solutions.
• Develop the roadmap and strategy of seamlessly onboarding the Product teams on our Observability solutions.
• Architecture and enhance implementation of Observability platforms across the organization.
• Present possible updates, recommendations, strategic opportunities to local & US leadership.
• Develop relationships with local business leaders.
• Strong desire to simplify the developers debug experience by adopting and on boarding the right tools across the enterprise.
• Develop an understanding of GAP's Observability Pipelines to automate and enhance user experience.
• Participate in the design of new or changing monitoring needs.
• Build, operationalize, and maintain Observability solutions for our technology customers
• Participate in problem solving and troubleshooting for the assigned applications, functional areas or projects
• Stay current with changes in the technical area of expertise
• Build, maintain, and support enterprise production systems with a business mindset, keeping an eye towards simplicity, reliability, maintainability, scalability, extensibility and performance
• Drive resolution of operational and production issues in a timely manner.
• Support internal customers in adopting our Next Generation Observability pipelines.
• Work with the team to develop features and improvements.
• Identifies opportunities to eliminate or automate remediation through RCA for recurring issues to improve overall operational stability of software applications and systems

Who You Are

• Minimum 5 years' experience in Engineering Leadership position, overall 12+ years of work experience.
• Hands on experience and managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
• Excellent decision-making, problem-solving and time management skills.
• Demonstrated ability to innovate and operate outside the comfort zone of established methods and procedures
• Demonstrated ability to gain immediate credibility at all levels both inside and outside the organization and develop lasting, productive and collaborative relationships
• Excellent communication and influencing skills including the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external executives, and both technical and non-technical audiences
• Willingly shares relevant technical and/or industry knowledge and expertise in order to mentor team members.
• Strong hands on experience with latest Observability trends.
• Asses new Observability technologies and their potential fit within our current ecosystem.
• Support the team's technical growth through code reviews, architecture discussions, and knowledge sharing.
• Drive the development of tools to streamline developer workflows, in collaboration with other teams.
• Efficiently collaborate with other cross-functional teams in driving initiatives.
• Participate in an on-call rotation as needed by the business.
• Retail/Ecommerce industry experience preferred
• Strong considerable hands-on experience with monitoring tools like Grafana, Prometheus, OpenTelemetry (OTEL), NewRelic, Nagios & Splunk or similar tools.
• Proficiency with Infrastructure as Code patterns & tools (e.g. ARM, Terraform, GitOps)
• Proficiency with Multi cloud platforms Observability solutions like Azure Monitor, Google Cloud Observability or AWS Cloudwatch,
• Working on at least one Kubernetes cloud offering (AKS/GKE) or on-prem Kubernetes (native Kubernetes)
• Experience with Unix platforms, system administration skills in UNIX
• Appreciation and preference for open-source solutions like OTEL or eBPF.
• Ability to maintain and manage observability tools to look at logs, metrics & traces to diagnose issues within that system.
• Experience in scaling infrastructure to support high-throughput data-intensive applications
• Experience working on projects following Agile methodologies
• You're proficient in at least one programming language (e.g., Python, Java, Go) and comfortable working across different types of languages as needed.
• Working knowledge of Collaboration tools like Slack, JIRA & Confluence & Service Management tools like ServiceNow & PagerDuty.

Benefits at Gap Inc.

• One of the most competitive paid time off plans in the industry
• Comprehensive health coverage for employees, same-sex partners and their families
• Health and wellness program: free annual health check-ups, fitness center and Employee Assistance Program
• Comprehensive benefits to support the journey of parenthood
• Retirement planning assistance

of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Skills Required