Job Description

Job Title:
Email Domain, Identity & Virtualization SME
Job Grade (refer to JE)
Senior Manager -2,G9B
Function:
Information Technology
Sub-function:
Infra IT
Manager's Job Label:
AD/IDAM & Email Lead / Architect
Skip Level Manager's Label:
Global Head DC/SNOC
Function Head Title:
SM / DGM
Location:
Mumbai
Areas Of Responsibility
At Sun Pharma, we commit to helping you "Create your own sunshine"- by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, you'll find yourself becoming 'Better every day' through continuous progress. Exhibit self-drive as you 'Take charge' and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we 'Thrive together' and support each other's journeys."
We are seeking a seasoned Subject Matter Expert (SME) with proven experience in email domain architecture, identity and access management (IDAM), and virtualized infrastructure. This role combines expertise in Windows Active Directory, VMware systems, Microsoft Exchange, MDM, cloud platforms, and integration of business-critical applications including SuccessFactors. The ideal candidate will lead transformational initiatives, enhance system availability and security, and integrate modern automation and configuration management strategies. The role will also include project management, vendor coordination, budget planning, and contract management.
Key Responsibilities:
1. Email, AD & IDAM:

• Serve as SME for Active Directory, Microsoft Exchange, IDAM, SSO, and MFA implementations.
• Manage multi-cloud and on-prem email systems including Exchange 2010/2013/2016/2019, Office 365, IBM, IceWarp.
• Integrate email and AD systems with web-hosted apps, PTR entries, DNS, and email security protocols (SPF, DKIM, DMARC).
• Administer and integrate email solutions with critical apps like SAP SuccessFactors, HRMS, and enterprise platforms.
• Lead email migration, consolidation, and security enhancement projects.
• Configure and manage email archival using EMC SourceOne and related storage solutions.

2. Active Directory & Windows Systems:

• Design, implement, and maintain multi-forest/domain Active Directory systems across Windows 2003-2019 environments.
• Expert in Group Policy, DNS, AD replication, OU design, schema, and backup/restore strategies.
• Lead identity lifecycle management and federation (ADFS).

3. Virtualization & Cloud:

• Act as SME for VMware platforms (ESXi 5.x-8.x) and Microsoft Hyper-V.
• Deploy and support Citrix XenApp/XenDesktop, VMware NSX, Azure Stack, SCCM, SCOM.
• Experience in Hyperconverged Infrastructure, Software Defined Networking/Storage.
• Work with cloud platforms Azure, AWS, GCP.

4. MDM & Automation:

• Manage MDM platforms like MaaS360, Microsoft Intune.
• Implement automation/configuration management tools for infrastructure as code.

5. Governance, Compliance, and Support:

• Ensure compliance with DISA STIGs, audit, and governance standards.
• Develop SOPs, KBs, risk analysis, and DR procedures.
• Provide advanced technical support and lead incident, problem, and service request management under SLAs.

6. Leadership, Project & Vendor Management:

• Act as mentor for junior engineers.
• Collaborate with internal teams, vendors, OEMs.
• Participate in project planning, execution, and documentation aligned with PMO framework.
• Manage vendor relationships and coordinate contract renewals.
• Oversee project budgets, cost estimates, and financial planning for IT initiatives.
• Track and report progress against project timelines, deliverables, and budgets.

Travel Estimate
-
Job Scope
Internal Interactions (within the organization)
IT functional team across globe.
External Interactions (outside the organization)
Vendors and OEM's
Geographical Scope
Global
Financial Accountability (cost/revenue with exclusive authority)
Job Requirements
Educational Qualification
Graduate or Postgraduate in Computer Science or related field
Specific Certification
Certification & Trainings on following technology domains:

• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• MCSE Messaging
• Certified Windows Active Directory Administrator
• VCP / VCAP-DCV
• Azure / AWS / GCP certifications

Experience
10-12 Years of experience
Skill (Functional & Behavioural):
Technical Skills:

• Strong expertise in Active Directory, Exchange, VMware, email security, and automation.
• Proven experience integrating enterprise identity/email systems with business applications.
• Knowledge of PowerShell, LDAP, Kerberos, server monitoring, and network routing.
• Excellent communication, leadership, and operational management skills.

• Proficient in vendor coordination, budgeting, and contract negotiation/renewal.

Soft Skills:

• Strong leadership, communication, and cross-functional collaboration
• High attention to detail, especially around security and compliance
• Problem-solving under pressure and with complex systems
• Strategic thinking with a proactive mindset toward continuous improvement
• Pharma industry experience is an advantage.

Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let's create a brighter future together!
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

Skills Required