Job Description

Summary

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The Senior Manager - M&S Renewals (EMEA & Growth Regions) will be responsible for leading the M&S Renewals operations across EMEA and Growth Markets. This role owns the end-to-end M&S Renewals lifecycle -- from quote generation to order booking, license fulfilment, and invoicing -- ensuring operational excellence, commercial compliance, and a best-in-class customer experience.

The role requires strong commercial acumen, process discipline, and stakeholder management to drive regional renewal performance and enable revenue retention across diverse markets.

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Key Responsibilities:

1. Renewal Quoting & Execution

Own and manage the

end-to-end M&S Renewals quoting process

for EMEA and Growth Regions, ensuring quotes are accurate, timely, and aligned to contract and policy requirements. Partner with regional Sales, Customer Success, and Finance teams to ensure pricing accuracy, entitlement validation, and commercial compliance. Proactively manage the renewal pipeline, ensuring timely quote creation and engagement ahead of contract expiry. Drive standardization and quality controls across quoting practices to minimize rework and improve turnaround times.

2. Downstream Order Management, License Fulfilment & Invoicing

Lead all

post-quote activities

, including

Order Booking, License Fulfilment, and Invoicing

, ensuring seamless transition from quote to cash. Ensure compliance requirements across all downstream processes. Drive resolution of operational bottlenecks or system issues impacting order flow, entitlement visibility, or customer satisfaction.

3. Revenue Retention & Regional Forecasting

Maintain full visibility of the EMEA & Growth Regions renewal book, ensuring consistent renewal forecasting and tracking of revenue performance. Identify renewal risks, revenue leakage points, and process inefficiencies, driving timely intervention with regional stakeholders. Provide regional insights and analytics to leadership on renewal trends, customer behaviour, and operational metrics.

4. Process Excellence & Governance

Implement and uphold standardized processes across quoting, order management, fulfilment, and invoicing. Partner with global operations and IT teams to enhance system automation and ensure data integrity across CPQ, CRM, and ERP platforms. Support internal audits and compliance reviews to ensure renewals adhere to corporate governance, pricing, and approval frameworks. Lead continuous improvement initiatives to enhance efficiency, accuracy, and regional responsiveness.

5. Team Leadership & Stakeholder Collaboration

Lead a high-performing renewals team supporting EMEA and Growth Markets, fostering accountability, operational rigor, and customer focus. Collaborate closely with Commercial Managers, Sales, Customer Success, and Finance teams to align on priorities and execution. Provide coaching, development, and performance management to strengthen the renewals capability in the region. Represent the region in global renewals leadership forums, driving consistency and sharing best practices.

Qualifications & Experience:

Bachelor's degree in Business, Finance, or related discipline; MBA preferred. 10+ years of experience in

Renewals, Sales Operations, or Commercial Deal Desk

, with a focus on

Maintenance & Support (M&S)

portfolios. Strong understanding of

license entitlement management, order processing, and quote-to-cash operations

. Proven experience managing regional operations across EMEA or other diverse markets. Proficiency in CPQ, CRM (Salesforce preferred), and ERP (SAP/Oracle) systems. Strong analytical and stakeholder management skills, with the ability to operate effectively in a matrixed, global environment. Demonstrated

leadership skills

with the ability to inspire teams, influence cross-functional stakeholders, and drive change in a matrixed organization.

Additional Information

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Relocation Assistance Provided:

Yes