Job Description

JOB DESCRIPTION


Position / Grade :


Senior Manager - Mobility Supply Development (North and East)


Department, Function : Mobility Service Operations

Location : Delhi

Reports to (Position) : Head - Mobility Service Delivery


Job Summary

(The primary purpose or objectives

and an overall description of the

position)


:

This role will be responsible for building and operationalizing the

repair supply pipeline in the assigned geography.

The role includes optimizing the repair network and routing,

enhancing operational efficiency, and driving innovation to build

new operational strategies and working models to meet evolving

business needs.


List The Duties and Responsibilities

(That are significant in achieving the

objectives of the job)


This would entail the entire gamut of responsibilities from:

? Continuously monitoring current repair network to analyse

performance trends and pre-empt opportunities for

strengthening

? Enhancing the repair capability either by elevating the existing

partners or developing new partners who can bridge the gaps

and provide next level of performance

? Leading discussions, negotiations and necessary paperwork to

onboard the partners

? Work on operationalizing the partners through pilot period to

deliver intended performance.

? Managing the partner relationship through effective

engagement and interventions

The measures of success for this role will be to build

? Reliable partner ecosystem (meeting our speed, cost and

quality standards)

? Regional fulfillment capability to optimize TAT


Experience Required

(Minimum relevant or equivalent

industry experience required Please

also state what might be desirous /

advantageous)


? Min 8-10 years of full-time experience working with leading

mobile OEMS in the service function

? Out of which minimum 5-6 years of experience should be of

working on building and scaling repair partner networks

? Proven experience in repair network design and optimization

? Hands-on experience in building or managing repair operations

(e.g. managing call loads, service levels and customer

experience) will be desirable

? Demonstrated success in leading innovations that improved

speed, cost-efficiency, or customer satisfaction.


OneAssist Hiring Doc_JD Page 2 of 2

Academia

(The minimum / critical qualifications

you deem necessary for this profile.)


? Bachelor's Degree

? Master's degree/diploma specializing in Supply Chain

/Operations Management preferred


Personal Attributes


? Strong customer-centric mindset

? Strategic thinker with ability to innovate within operational

and resource constraints

? Excellent communication and stakeholder management skills

? Process-oriented problem solver

? Self-driven, proactive, and comfortable with ambiguity.

? Strong planning and execution capabilities.

? Highly analytical and data-driven with eye for details

? Strong knowledge of BI tools such as Tableau, AWS

? Team leadership and mentoring abilities.