Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Senior Manager, Operations
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We are seeking a seasoned

Senior Manager - Operations

to lead and manage teams supporting US Retirement Plan administration (401(k), 403(b), DB, DC, IRA). The ideal candidate will ensure operational excellence, client satisfaction, team development, compliance with ERISA/IRS/DOL regulations, and seamless delivery across key functions such as contributions, distributions, loans, enrollments, compliance testing, and plan conversions
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Roles and Responsibilities
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Qualifications we seek in you
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Manage end-to-end operations for US Retirement plans, ensuring SLAs, KPIs, and quality standards are consistently met.*

Drive process improvements, automation, and standardization initiatives.*

Act as the point of escalation for client issues; maintain regular communication with US-based client stakeholders.*

Participate in client calls, governance reviews, and audits.*

Collaborate with onshore teams on project planning, migrations, and transitions.*

Drive performance management, career development, training plans, and employee engagement.*

Manage capacity planning, shift scheduling, and workforce forecasting.*

Ensure adherence to ERISA, IRS, DOL, and other applicable regulations.*

Monitor and mitigate operational risks through audit controls and QA processes.*

Coordinate with compliance, audit, and legal teams to handle any escalations or breaches*

Minimum Qualifications

Relevant experience in US Retirement Operations with good years in a leadership role.

Graduation in any stream except BBA, MBA, B.Tech, M.Tech and Technical Graduation & Law

Essential skills:
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Deep knowledge of US Retirement regulations - ERISA, IRS, DOL.*

Hands-on understanding of plan administration activities - enrolments, distributions, loans, compliance testing, etc.*

Proven people leadership, performance management, and conflict resolution skills.*

Excellent client communication and stakeholder management abilities.*

Strong analytical and decision-making skills.*

Proficiency with retirement platforms (e.g., Omni, Relius, SunGard) and tools like Excel, PowerPoint, and workflow systems.*

Experience with Six Sigma or Lean methodologies is preferred.*

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation*

Make an impact - Drive change for global enterprises and solve business challenges that matter*

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities*

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day*

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress*

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Senior Manager

Primary LocationIndia-Pune

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 24, 2025, 7:14:00 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time