Job Description

Customer Account & Contract Management


Manage end-to-end customer contracts, ensuring clarity on terms, execution, and compliance. Act as a single point of contact for Market Access customers, managing expectations and ensuring alignment across BUs. Operational Coordination & Execution


Oversee operational coordination across involved BUs (FF, FTWZ, Domestic Logistics, etc.) for imports, exports, and domestic flows. Ensure smooth execution of agreed SOPs and timely resolution of issues. Set up and run regular customer review meetings to track performance and build trust. Commercial Support


Ensure timely billing and collection from customers, aligning with finance and credit control policies. Monitor contract execution against agreed commercials to safeguard profitability. Stakeholder Management


Work closely with vertical sales teams, central solutioning, finance, and operations teams to ensure seamless execution. Engage with global MA teams for customers and contracts involving international trade Reporting & Insights


Provide accurate MIS and updates on account performance, highlighting risks, opportunities, and improvement areas. Share learnings and feedback from customers to improve Market Access delivery models.
5. QUALIFICATIONS, EXPERIENCE AND SKILLS


Education & Experience


Bachelor's/Master's degree, preferably with specialization in Supply Chain, International Trade, or Business. 7-10 years of experience in supply chain sales or customer support, with exposure to FF, FTWZ, and domestic logistics. Experience in consumer sector preferred. Technical Knowledge


Strong understanding of Export/Import procedures and documentation. Conversant with domestic supply chain services like warehousing, multi-modal transportation etc. Exposure to Supply Chain technologies like WMS / TMS etc. is highly preferable Familiarity with supply chain contracting solution design and account management. Basic financial acumen (billing, collection, cost monitoring). Skills


Excellent relationship management and communication skills. Ability to coordinate across multiple BUs and functions. * Strong problem-solving, stakeholder engagement, and customer service orientation.