Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager - IT Program Manager
As an IT Program Manager, you will be responsible for owning and governing a portfolio of complex initiatives across Corporate IT. This role focuses on end-to-end program ownership, ensuring alignment with business strategy, financial outcomes and enterprise standards. You will lead large, cross-functional programs spanning IT Infrastructure, Cloud, Application Development and AI/ML & Agentic solutions working closely with senior leadership, business stakeholders and external partners. This role requires comfort operating in ambiguous, fast-evolving environments, shaping clarity and translating emerging technologies into measurable business value.
Responsibilities
Program Leadership & Governance

• Own the end-to-end lifecycle of multiple interdependent projects within one or more IT transformation programs.
• Define program vision, success metrics, delivery roadmap and phased execution plans.
• Establish and run program governance structures, including SteerCo's, cadence reviews and executive reporting.

Strategic Planning & Delivery

• Translate enterprise IT strategy into actionable program roadmaps with clear milestones, dependencies and outcomes.
• Coordinate and drive execution across multiple high-impact initiatives while managing evolving priorities.
• Ensure alignment between program objectives, business outcomes and IT delivery standards.

Financial & Resource Management

• Own program-level financial planning, budgeting, forecasting and benefit tracking.
• Track spend, resource utilization and ROI across the program; provide regular performance and financial reports to leadership.
• Drive productivity and cost-optimization initiatives across the program portfolio.

Stakeholder & Vendor Management

• Act as the primary interface for senior business and IT stakeholders, ensuring transparency and alignment.
• Manage relationships with vendors, system integrators, and suppliers; ensure contractual commitments and outcomes are met.
• Influence and collaborate across functions to resolve risks, dependencies and escalations.

Risk, Dependency & Change Management

• Proactively identify and manage program-level risks, issues and inter-project dependencies.
• Lead mitigation planning and course-correction where required to keep programs on track.
• Drive effective change management and communication across impacted teams.

Standards, Reporting & Continuous Improvement

• Ensure consistent adherence to program management frameworks, PM tools and Monday.com/DevBoards.
• Maintain high standards of documentation across all phases of the program.
• Drive continuous improvement in delivery effectiveness, governance maturity and stakeholder satisfaction.

Success Measures

• On-time and on-budget delivery of program milestones.
• Realization of committed business benefits and productivity gains.
• High stakeholder confidence and effective executive communication.
• Strong governance, risk management and audit-ready documentation.

Qualifications we seek in you!
Minimum Qualifications

• Bachelor's degree in engineering (B.Tech), MCA, MBA (IT) or equivalent from a reputed university.
• Professional program/project management certifications such as PgMP, PMP, PRINCE2, SAFe, ACP, CSM or equivalent.
• Relevant years of experience in program and/or large-scale project management roles, managing complex, cross-functional initiatives.

Preferred Qualifications/ Skills

• Proven experience leading enterprise-wide IT transformation programs, preferably across Infrastructure, Cloud, Application Development, and Digital/AI initiatives.
• Demonstrated ability to manage multiple interdependent projects, large budgets, and diverse stakeholder groups in complex organizational environments.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required