Job Description

Position: Senior Manager/Head - IT Infrastructure
Location: Pune/Mohali
Headcount Size: Approx. 1000+ users supported
Role Overview
The candidate will be responsible for overseeing all aspects of IT Operations, Infrastructure, Network, Helpdesk, and Compliance. This is a critical leadership role, requiring both strategic vision and hands-on expertise to ensure smooth IT operations and continuous improvement.
Key Responsibilities
Develop and execute a comprehensive IT strategy aligned with organizational goals.
Lead and manage IT Operations, Network, and Helpdesk teams.
Ensure system uptime, performance, and efficiency across all IT operations.
Implement and maintain IT security protocols as defined by the InfoSec team.
Manage the IT Helpdesk for timely and effective resolution of user issues.
Define and enforce IT policies and compliance with regulations and best practices.
Stay updated with emerging IT trends and recommend innovative solutions.
Manage IT budgets and resources efficiently.
Provide leadership with regular reports on IT operations, metrics, and initiatives.
Collaborate with cross-functional departments for seamless tech integration.
Qualifications & Experience
Bachelor's degree in Computer Science/IT (Master's preferred).
15+ years of experience in senior IT roles, preferably in organizations with 1000+ users.
Strong track record in IT strategy, operations management, and compliance.
Hands-on expertise in IT infrastructure, cloud computing, network security, and IT service management.
Proven experience in managing and mentoring IT teams.
Excellent communication, leadership, and problem-solving skills.
Strong ability to handle multiple priorities and projects simultaneously.

Skills Required