Job Description

No. of Positions: 1
Relevant Experience: 5 to 10 Years
Job Location: Hyderabad
Job Type: Full Time
Work Timing: US EST Time Zone
Work Mode: Hybrid
Company overview: About Estuate


At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.


Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer's needs. Our

'Extreme Service'

culture helps us deliver extraordinary results.


Our key to success


We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.


Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC.


Our culture of oneness


At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you'd like to be, we look forward to hearing more from you.


Currently, we are looking for a

Senior Manager - IT End User Experience

to join our

team.

We are seeking a results-oriented and innovative Senior Manager - IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity. Responsible for managing teams and technologies across device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, responsible for ensuring these tools are integrated, efficient, and aligned with business needs, while fostering innovation and continuous improvement.
Key Responsibilities

Leadership & Team Management

Lead and develop high-performing global teams responsible for end-user technology management and digital experience. Foster a culture focused on employee experience, automation, and proactive IT operations. Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery.

Tool & Platform Ownership

Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. Ensure tools are optimized for automation, self-healing, and proactive issue resolution.

Experience & Operations Management

Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points. Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times. Collaborate with InfoSec and IAM teams on user access management policies and tools.

Process Improvement & Standardization

Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance. Promote self-service and zero-touch provisioning strategies. Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices.

Stakeholder & Vendor Engagement

Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications. Manage relationships with software vendors and strategic partners for tool implementation and support.

Reporting & Strategic Insights

Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. Present EUX insights and strategy recommendations to IT leadership.

Qualifications & Experience

Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree or MBA is a plus. 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership. Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots). Experience with global IT support delivery, device lifecycle management, and endpoint security practices. ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred).

Key Skills

Visionary leadership and team-building skills. Deep expertise in end-user device management and digital experience platforms. Strong communication and cross-functional collaboration abilities. Strategic, analytical mindset with focus on operational excellence and customer satisfaction.
Our commitment to Equal Opportunity Employment (EOE)


Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations.


Disclaimer


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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