Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with

technology--

we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving,

innovation

-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Senior Manager, IT Asset Management

.

In this role you will be responsible to

Manage IT Stores Operations at India level

.

Manage IT Asset lifecycle

at Genpact

.

Strong exposure in IT Asset Life Cycle, IT Asset phases

Description:

HAM Pro Administration and database management.

Responsible for management of team managing day to day IT Stores operations including:

Backoffice Operations Management

.

Receiving of IT Assets and Accessories in Genpact. (Fresh

Deliveries)

Custodian of IT Assets and Accessories while in IT Stores- proper Racking and Stacking

BAU /Day to Day Operations Management (Issue/Receive/Move IT Assets & Accessories including Dispatches and reverse

Pickups)

End User facing activities

Ticket queue monitoring in ServiceNow.

End User Email/Call Handling effectively

Meet/Greet/Manage Walk in users.

Asset issuance/Receive from

the users

and

timely

update

in ServiceNow (HAM).

Manage individual incidents and requests according to defined SLAs aim for 100% adherence to RITM & INC Best Practice guidelines.

Ageing of tickets and SRs in IT Stores Queues.

End User Escalations.

Quality of Assets being handover over to End users.

IT Asset

issuance

to New Joiners on Day 1.

Aim for 100% customer satisfaction and client focus,

create

a performance culture throughout the team.

IT Asset Readiness (Imaging etc.) in coordination with

UFS

team

Faulty IT asset repairs in coordination with

the UFS team.

Service Now and HAM Pro working experience with exposure to

Maintenance of all hardware asset details within Service Now

Handling of

queries relating to hardware asset details.

Ensure assets are accounted for (including those assets that are unassigned) and components are accurately reflected in Service Now

.

Reporting and Analytics for better management of It Operations.

Improvements and Enhancements in HAM Pro.

Work Closely with:

IT

Functional

leads (Networks, Servers, EUC, Others) for their respective IT Inventories.

IT T

rack

SMEs for management of IT Inventory Catalogue. (New Item addition and Old Item Deletion

.

Customs team

adhere to customs regulatory requirements related to IT Assets and Accessories. (Purchase, Movements and Disposal).

Fixed Asset team for Capital Assets report outs in terms of Qty., their valuation. 100% Physical

verifications

activity

.

IT

Capacity team/IT

sourcing team to

t

rack deliveries.

IT Projects /Logistics team during new site setup, Site Closure, Migrations for planning IT Asset Movements/Procurements etc.

Oracle Inventory team for new site creation and other issues related to IT Inventory module working,

enhancement

etc.

IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory.

Support

Capacity

Management team in

planning for fast moving IT Assets and Accessories to ensure end user requests are addressed

timely

.

Optimum Utilization of IT Assets (Proactive IUT planning to address operational requirement)

Regular Reviews with team to take stock of availability and proactive planning to avoid aging of tickets.

Productivity drives to recover un-used assets from floor through Floor Walks/Tracking Ramp Downs. Moving Un-utilized inventory > 90 Days to common stock.

Front end

Internal, customer and external audits queries related to Inventory and Assets management.

Manage tower requests for Movements (IUT's) Receive/analyze/Plan/Follow up's/Execute.

Timely disposal of End of Life Asserts as per the e-waste policy guidelines.

Manage Donation Requests.

IT Asset Inventory Report Outs. (Desktops/Laptops/Printers) (Server Equipment) (Network Equipment) regularly

IT Inventory Dashboards (Monthly)-Tower wise/Ageing/Value/Un-utilized assets.

Knowledge Management for ITAM Track-

SOP preparation/reviews/updating related to all above areas.

Support

and guide

Hardware Asset Team Manager in all aspects of service delivery.

Qualification and Experience

Graduate with

relevant

Years of Experience in IT Inventory and Asset Management.

ITIL Certification would be an added advantage.

Should

have worked in large organizations in similar roles.

Knowledge of working on Tools like Oracle

Purchasing,

Service Now, HAM Pro, Workday

Well versed with STPI and SEZ Site Procedures.

Good Communication Skills and service attitude.

Strong Documentation. (E-Mails, MS Office) for leadership reporting.

Soft Skills

Excellent communication and interpersonal skills.

Strong analytical and problem-solving ability.

Ability to prioritize and manage multiple tasks efficiently.

Customer-oriented approach with a focus on user satisfaction.

Adaptability and willingness to learn

new technologies

.

Work Environment

Work from Office

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Gurugram

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 21, 2025, 1:53:57 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time