Job Description

Senior Manager - International Product Support

International Product Support (IPS) Engineers are responsible for high level support of next-generation Dell Technologies' software applications and products through end of service life (EOSL).

Our IPS engineering support team members engage directly with external customers and work closely with quality, services, customer support and sustainment teams to ensure we continue to win the confidence of our Telco customers by delivering and supporting world-class products and solutions.

Telecom Systems Business Unit

The Telecom Systems Business Unit is creating products and solutions that cater to the worldwide telecommunications market, which is exploding with new and exciting opportunities made possible by new developments such as 5G, Internet of Things, and virtualised radio access networks (RANs). The market consists of communication service providers, managed service providers, hosting companies, content delivery network companies, cloud service providers, and consumer/enterprise web-technology providers.

Join us as our Senior Manager - IPS in Bengaluru/Pune/Chennai, in partnership with the software engineering team in Austin, Texas, to do the best work of your career and make a profound social impact.

What you'll achieve

As a Senior Manager - IPS, you will be a part of a team in a very fast paced, agile environment that requires strong technical ability, flexibility, sound judgement and creative thinking.

You will:

• Demonstrate subject matter expertise and ability to deploy, monitor and troubleshoot Dell's Telecom products portfolio for our Telecom Systems Business
• Diagnose product issues and engage in triaging, resolution tracking, and performance tuning
• Work alongside product engineering and engage in innovative solutions that contribute to continuous process improvement for achieving strategic business objectives
• Manage team members and provide leadership in team initiatives and best practices

Take the first step towards your dream career

Here's what we are looking for with this role:

Essential Requirements

• 13 - 18 years of total experience with 10+ years of software product support experience
• 5 years as a Manager/Supervisor who has lead teams for results with performance management
• Strong problem-solving and analytical skills with first-rate customer focus and excellent communications and interpersonal skills
• Experience in Log Analysis and Troubleshooting, conducting RCAs, escalation management and documentation
• Experience with Windows/Linux/ESXi/Virtualisation configuration, optimisation, and troubleshooting and networking and communications technologies such as Ethernet, TCP/IP, iSCSI, Firewalls, Network Switches/Routers

Desirable Requirements

• Experience in Telcom industry at a service Provider and/or equipment vendor in wireless and wireline (previous 3G/4G) and 5G experience is a plus (especially in ORAN)
• Experience scripting with PowerShell, Bash, or Python
• Knowledge of VMWare (TCP, Tanzu), Red Hat OpenShift, AWS, Azure, SQL, Containerisation, Kubernetes, Knowledge of system orchestration products using protocols like Redfish/WSMAN to manage Servers and REST/SNMP/CLIs to manage networking devices

Here's our story; now tell us yours

Dell Technologies helps organisations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .

Application closing date: 1-Dec-22

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy .