Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



We are looking for an Intelligent Automation Senior Technical Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting the delivery of a broad array of technology initiatives for JBS.



About JLL



We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Role Purpose

The Intelligent Automation Senior Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, execute, and lead teams through transformational change efforts of varying size and complexity. This role will utilize technical, project and change management principles and tools to focus on driving delivery and run support.

What this job involves

Key responsibilities include:

Lead Delivery and Run support RPA teams



Be a subject matter expert in Automation, primarily RPA technologies, but also other low code/no code technologies from an design/delivery/maintenance perspective



Be accountable for overseeing the development of RPA solutions (including building internal capability and/or partnering with a vendor to bring on board best in class automation/RPA build capability) in JBS



Support the identification of the over-arching framework to deliver RPA from inception to maintenance and ongoing monitoring of RPA digital worker performance



Work closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements



Build and maintain effective communications with key stakeholders, cross functional leaders and project team members



Lead project teams in support of different project workstreams, and manage overall project activities, plans, documentation and schedules associated with deliverables and milestones



Be accountable for delivering agreed internal client benefits



Coach and guide project team members where necessary



Drive a culture of process re-engineering into automation solution design



Model and develop robotic process to reduce manual processes and improve employee productivity



Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardization



Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability



Ensure robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process



Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

The Candidate

The successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience delivering the benefits of transformational change

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.

Experience

Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda



Previous roles include Technical Delivery responsibility in a global company with similar size to JLL



At least 8+ years of experience which includes RPA, Gen AI, programming.



Extensive experience with RPA tools Automation Anywhere A360, UiPath, Power Automate with certifications.



Experience with Gen AI tools/tech implementations.



Direct experience of major international business transformation projects



Excellent analytical and program management skills are essential



Diverse industry and functional backgrounds gained through consulting or elsewhere



Understanding of or exposure to global real estate markets preferred but not essential



Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish



Ability to training / transfer learning and skills



Strong interpersonal and communication skills.



Needs to demonstrate significant credibility in having previously delivered Automation design and implementation programmes



Technical Skills

Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management.



Control room- administration knowledge.



Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes.



Experience in handing Change Requests and Incidents. And experience in change management process.



Knowledge of SDLC and Agile development.



Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc.



Good working experience with IQ Bot and other OCR tools.



Experience of Database, Python/ VB scripting and Excel VBA.



Knowledge on Agile Tools like Azure Dev Ops or JIRA



To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground



Building a central capability to deploy Automation at scale and quality



Change/Leadership Skills

Influencing and Team work:

Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

Project Management Skills:

Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.

Analytical Skills:

Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.



Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach



Work with stakeholders to ensure understanding and support for proposed solutions



Collaborate with other Divisions, senior leaders and support functions (often across different geographies) to maximize benefit realization



Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.



Behavioral Competencies

Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture



Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive



Helps others - Builds relationships, actively collaborates, helps others succeed.



Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient



Business first - Focuses on customers and clients, business/financial acumen, JLL first



Inspire - Inspire others, creates vision and strategy, energizes others



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.