Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Senior Manager, Lean Digital Transformation Blackbelt!

Black Belt is an Individual contributor role that needs to collaborate with client stakeholders, development teams, Genpact operations and extended teams to deliver on productivity, Business impact by leading and mentoring multiple Lean/ Six Sigma projects, spearhead client proposals, discussions to implement digital solutions leveraging Gen AI, AIML capability, conduct POC's and share the results with clients, internal stakeholders. The role demands an individual to be the single point of contact for driving transformation initiatives within the allocated portfolio.

Responsibilities

======================

Client management skills - strategize and create transformation roadmaps leveraging latest digital transformation technologies, execute and drive governance on selected projects, liaise with internal teams and own governance and project status reporting to client and internal stakeholders*

Continuous improvement projects on key metrics / stabilization support*

Revitalize

LSS

culture by embedding LSS skills in Operations; drive client engagement.*

Work with Training & Ops to train associates in Lean Six Sigma, Digital tools adoption, project execution*

Work with Ops to develop improvement plans, identify opportunities, recommend digital interventions and drive them to closure*

Work with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities*

Providing Team leadership in the application of Lean & Six Sigma tools and Process Excellence methodology;*

Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization;*

Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact;*

Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives;*

Supporting Transition teams in volume analysis, metric base lining and target setting for new processes;*

Driving Standardization and Global Best Practices within the organization;*

Conducting Quality and Digital Awareness Trainings within the organization;*

Coaching & Mentoring Lean Six Sigma projects and teams to fulfill certification requirements, quality and process improvement objectives;*

Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes;*

Fulfilling the requirements and Achieve BB Certification within 18-24 months;*

Drive project management to deliver Digital assessments and deployments*

Successfully graduating the training plan attached to the position and the tasks;*

Training other team members regarding the daily tasks whenever necessary and requested by the manager

Updating the working procedures periodically

Minimum Qualifications

University graduate*

Strong knowledge of HR Operations spanning across employee lifecycle (Hire to Retire)*

Experience in driving transformation in HRSS domain*

Experience in Digital technologies & Process Improvement Methodologies [Gen AI, AIML, RPA, Excel automations, Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution*

Green Belt certification*

Black Belt/ Lean/ any other Quality Certification would be a plus.*

Project Management skills and certification would be appreciated.*

Preferred Qualifications/ Skills

Self-motivated with ability to work both independently and as part of a team.*

Organized person with attention to details, able to work simultaneously on different tasks.*

Excellent analytical skills*

Ability to handle client on one-on-one basis, via e-mails and calls.*

Excellent

communication skills at all levels of Genpact and customer organizations*

Excellent

interpersonal, facilitation and presentation skills*

Very good

problem-solving abilities and innovative approach upon*

Very good

change management abilities*

Energetic personality with a positive, enthusiastic attitude*

Ability to work and act independently.*

Coaching skills - the individual should be able to

be coaching

and

organizing

less experienced or new team members.*

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Noida

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 30, 2025, 11:05:26 PM

Unposting DateOngoing

Master Skills ListDigital

Job CategoryFull Time