Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of SM, HR Practice & Consulting
We require a Human Resource post graduates/graduates with relevant consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguity.
In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good teammate.
Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred.
Should be open to work in different time zones as per the business requirement.
Responsibilities
You'll be responsible for:

• Collaboratively Design, develop and deliver HR Services strategies for global clientele
• Co-create outstanding solutions by sharing outside in view across industries. Partner and provide efficient solutions/approach to clients for their short term and long term business goals
• Anticipates growing customer needs and expectations to continuously improve product development and service delivery
• Build a strong understanding of the business and employee development needs across bands by leveraging Design Thinking principles
• Collaborate with the Business, Verticals and other functions to validate content accessibility, relevance and applicability
• Collaborate with content providers, IT and team members to prepare relevant content
• Assess and evaluate the uptake of content and its value generation across the various work streams

Qualifications we seek in you
Minimum qualifications

• Graduate (any stream)
• Relevant experience in solution architect/consulting role
• Certified HR Practitioner with specialization in minimum two areas in Hire to Retire cycle
• Minimum two quality certifications from the following (LEAN, Six Sigma or Design Thinking Practitioner)
• HR-ERP exposure: Must have
• GBS Industry exposure

Preferred Qualifications

• Good Communication Skills, Influencing Skills & proficient knowledge of excel
• Passion and drive for automation and process improvements
• Highly collaborative & yet self-sufficient
• Excellent stakeholder management skills
• Project Management/Execution Expertise
• Ability to multitask in an ambiguous environment
• Influencing skills, Creative thinking/innovative mind-set

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required