Job Description

Senior Manager - HR, Recruitment & Operations

Position Type:

Full-Time | Permanent

Work Location:

Kochi Infopark, Kerala, India

Company Type:

UAE-based Company (Operations from India)

Working Days:

Monday to Saturday

Reporting To:

Management

Role Objective

The Senior Manager - HR, Recruitment & Operations will be responsible for

building, managing, and scaling a system-driven workforce

for a UAE-based organization operating from India.

This role carries

end-to-end ownership

of recruitment, HR operations, and internal coordination. The mandate is to eliminate dependency on individuals and establish

structured processes, accountability, and performance discipline

.

This is a

leadership execution role

, not an advisory or support-only position.

Core Responsibilities1. Recruitment & Talent Acquisition (Primary Ownership)

Lead

end-to-end recruitment

for all functions including: Sales Operations Documentation & Compliance Accounts Support teams Design and execute a

competitor-focused hiring strategy

. Ensure hiring of

experienced, delivery-ready professionals only

. Conduct: Screening interviews Capability and ownership assessment Cultural and discipline fit evaluation Coordinate final selection and onboarding. Maintain hiring speed without compromising quality.

Strict Controls:

No CV forwarding without evaluation No trial-and-error hiring Freshers only if explicitly approved
2. HR Operations & Workforce Governance

Full responsibility for: Attendance and working-hour discipline Leave and holiday management Employee records and documentation Payroll coordination (India operations) Manage onboarding, probation, confirmation, and exit processes. Enforce

performance-based employment

, including: Probation extensions Termination of non-performers Establish clarity on roles, responsibilities, and reporting lines.
3. Operations & Internal Coordination

Act as the

central control point

between management and teams. Ensure: Daily task tracking Weekly and monthly reporting Escalation of delays and non-performance Support smooth coordination between Sales, Operations, Accounts, and Support teams. Ensure adherence to timelines, SOPs, and internal controls.
4. Systems, SOPs & Performance Frameworks

Design, implement, and enforce: HR policies SOPs for recruitment and operations KRAs and KPIs for all roles Transition operations from: Person-dependent ? System-driven Drive consistency, documentation, and audit-ready processes. Support adoption of internal tools, CMS, or CRM systems.
Key Performance Indicators (KPIs)

Quality and retention of hires Time-to-hire for priority positions Productivity and discipline of teams Reduction in management dependency Attrition and performance control SOP adherence and operational stability
Experience & Skill RequirementsMandatory

Minimum 10+ years of experience

in: HR Recruitment Operations management Proven experience in

building and managing teams

Strong exposure to

B2B service-sector environments

Hands-on experience with

performance management and workforce discipline

Ability to take

hire-and-fire decisions

independently Excellent communication, follow-up, and documentation skills
Preferred

Experience working with UAE-based or international service businesses Experience managing operations from India for overseas markets Exposure to structured, compliance-driven organizations
Work Discipline & Expectations

Office-based role at

Kochi Infopark

Monday to Saturday working High accountability and ownership Results-focused evaluation Comfortable working under pressure and strict performance reviews No micromanagement support
Compensation & Growth

Competitive compensation aligned with seniority and experience Permanent role with long-term growth opportunity Authority to build and scale teams independently
Suitable For

? Senior HR & Operations leaders
? Recruitment-driven HR professionals
? Execution-focused managers
? Professionals who build systems, not dependencies

Not Suitable For

? Advisory-only HR profiles
? Policy-only professionals
? Candidates seeking comfort roles
? Trial-and-error managers

Job Type: Full-time

Work Location: In person