Job Description

Site Name: Bengaluru Luxor North Tower, Warsaw Posted Date: Mar 17 2023 With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress. By joining us, you\'ll help to create an environment where people feel inspired. There\'s always more to discover and a growing team to learn from. This role will provide YOU the opportunity to lead key activities to progress YOUR career. Key responsibilities include: Lead small and medium process change projects involving technical operations. Act as the business product owner for HR related teams in the Help and Support spaces. Partner with the business to understand problems and confirm that the proposed solutions solve the problems. Create detailed mock-ups of solutions before they are built and introduced to the customer side. Participate in larger projects which require systems integration practices. Work with Documentation Analyst to keep document sets/global knowledge articles up to date and running. Take accountability for system-based VOC and fix issues noted by submitter in partnership with Technical. We would like to speak to you, if you have these experience and Skills. Needs to have some depth of knowledge in HR functions. Ensure Successful interaction with HR and Technical stakeholders. Enhanced familiarity with process improvement might also be an advantage. Participation in past agile teams might be an added benefit. Understand best practices of a Help/Knowledge/Ticketing solution within the HR space, including best ways to help utilise Tier 0 resources Familiarity with chatbots and maximising their use to employees Ideally have a working knowledge of Service Now (or alternatively another incident management solution) Why GSK Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance and trust, the successful candidate will demonstrate the following capabilities. #GSK_HR .LI-GSK GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\'s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We\'re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK\'s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. 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