Job Description

Senior ManagerEXL/SM/1445715


ServicesGurgaon
Posted On
08 Aug 2025
End Date
22 Sep 2025
Required Experience
8 - 10 Years



Basic Section
Number Of Positions


1


Band


C2


Band Name


Senior Manager


Cost Code


D011116


Campus/Non Campus


CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


1500000.0000 - 2000000.0000


Complexity Level


Not Applicable


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Analytics


Sub Group


Banking & Financial Services


Organization


Services


LOB


Services


SBU


Analytics


Country


India


City


Gurgaon


Center


EXL Gurgaon Center 39




Skills
Skill


RISK MANAGEMENT


FRAUD AND RISK MANAGEMENT


FRAUD INVESTIGATIONS


Minimum Qualification


PGDBM - FINANCE


BACHELOR'S DEGREE


Certification


No data available

Key Responsibilities:

Lead end-to-end investigations

into merchant-related fraud, including application & synthetic identities, shell companies, transaction laundering, and, Card-not-present (CNP) fraud (e-commerce, mobile, digital wallets), ATO (account take-over)

Fraud Detection & Risk Analytics

: Utilize fraud detection tools (e.g., Falcon, SAS, Actimize, FICO, Brighterion) and internal models to identify suspicious activity

Control Testing & Mitigation:

Evaluate internal card issuance / merchant acquisition and transaction controls to identify gaps, recommend changes in rules, limits, and transaction workflows

Develop and implement merchant fraud detection strategies

, leveraging onboarding data, transaction patterns, and behavioral analytics, merchant collusive chargebacks.

Collaborate with underwriting, onboarding, compliance, and legal teams

to assess merchant risk and take timely action (e.g., holds, terminations, SAR filings).

Monitor high-risk verticals and merchant categories

, identifying emerging fraud typologies and recommending mitigation strategies.

Ensure compliance with card network rules

(Visa, Mastercard, etc.) and regulatory requirements (e.g., PCI DSS, AML, PSD2), Coordinate with issuing banks, merchants, processors, and networks (Visa, MasterCard, etc.) on disputes and investigations

Oversee merchant fraud case management

, ensuring thorough documentation, root cause analysis, and reporting to internal and external stakeholders, support chargeback resolution and fraud recovery efforts

Represent the organization in external forums

, including card scheme investigations, law enforcement inquiries, and industry working groups

Qualifications:

Bachelor's or Master's degree in Finance, Risk Management, Criminology, or a related field Professional certifications such as CFE (preferred) and/or PCI ISA are highly recommended 8+ years of experience in fraud investigation in a Payment Operations division with at least 3-5 years in merchant services or acquiring risk within a PSP or acquiring bank Deep understanding of merchant onboarding, MCC risk, transaction laundering, and chargeback abuse Proficiency in fraud detection and case management tools Good analytical skills with experience in SQL, Python, or other data analysis tools, and familiarity with AI based tools preferred. Excellent communication and stakeholder management skills, with the ability to influence across functions

Preferred Attributes:

Experience with US Domestic acquiring and SMB merchants highly preferred Familiarity with real-time fraud monitoring systems and machine learning-based detection models Ability to work in a fast-paced, regulated fintech environment with evolving fraud threats

Workflow
Workflow Type


Campus