Job Description

Senior ManagerEXL/SM/1426808


Banking & Financial ServicesGurgaon
Posted On
22 Jul 2025
End Date
05 Sep 2025
Required Experience
9 - 15 Years



Basic Section
Number Of Positions


1


Band


C2


Band Name


Senior Manager


Cost Code


D015076


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


2000000.0000 - 2800000.0000


Complexity Level


Not Applicable


Work Type


Work From Office - Fully Working From EXL/ Client Offices


Organisational
Group


Emerging


Sub Group


Emerging Business Unit


Organization


Banking & Financial Services


LOB


Back Office


SBU


Operations


Country


India


City


Gurgaon


Center


IN Gurgaon C61




Skills
Skill


SQL


STRONG DATA ANALYTICS SKILLS


FRAUD ANALYSIS


LEADERSHIP AND TEAM MANAGEMENT


Minimum Qualification


GRADUATION


Certification


No data available



Senior Manager- Fraud Operations - Fraud Mitigation/Fraud Operations/Dispute Management Requirement: Industry Experience : Banking Industry - Fraud Mitigation, Fraud Operations, Dispute management Experience : Looking for individuals with experience of 9-15 years in Fraud Ops management / Fraud Mitigation/Dispute management.



Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy.



Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.



Manage fraud risk, assisting businesses with implementing the 'best in class' tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.



Must have skills : Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management , Analytical skills and prior experience of SAS/SQL



Role and Responsibilities: - Serves as a Team Manager for Banking clients.



Lead and manage a team of 15-20 Fraud Analysts involved with monitoring both near Real Time and T-1 dashboards.


Analyzing team performance, manage all administrative task and provide coaching and feedback to team to deliver strong results


Ensure optimal scheduling that provides uninterrupted 24/7 coverage to monitor fraud dashboards. Create monthly schedules including backup plans in case of planned/unplanned leaves within the team


Ensure trainings across all team members wrt any new or enhanced monitoring item. Conduct periodic re-training sessions within the team to ensure all analysts stay up to date with latest fraud monitoring & deep dive procedures.


Identify gaps and inefficiencies in current workflows and proactively implement improvements to enhance fraud monitoring and response efficiency.


Maintain comprehensive documentation, including fraud detection playbooks, standard operating procedures and monitoring trackers.


Guide development team with respect to their daily projects (Technical skills required SQL, Excel) and stay-up-to-date with new monitoring items or enhancement to existing monitoring items.


Cover Real Time and T-1 Monitoring & Deep Dive as per need basis


Develop Power Automate (UI Based, no coding needed) Workflows to support ongoing automation initiatives.


Partner with various Product Leads to ensure alignment on various Monitoring Items


May Interact with other Risk teams on developing fraud prevention strategy and process


Preparing weekly/monthly dashboard and reporting for Senior Leadership Team.



Workflow
Workflow Type


Back Office