Job Description

Job Title:

Senior Manager - Growth Strategy & Operational Excellence

Location:

Ahmedabad, Gujarat

About Us:

Chinmay Finlease Limited is a tech-powered, RBI-registered NBFC focused on delivering innovative lending solutions to underserved and emerging segments. With cutting-edge platforms and a strong commitment to compliance, customer experience, and financial inclusion, we are poised for the next phase of scalable growth.

Role Summary:

We are seeking a strategic and execution-driven

Senior Manager

to lead and transform key business functions - from sales and operations to digital collections and customer experience. This role demands a high-energy professional who thrives in a fast-paced environment and is passionate about building scalable systems, improving lending outcomes, and delivering exceptional service.

Key Responsibilities:

Sales & Scalability

Drive lead generation, channel partner expansion, and strategic alliances to scale disbursements. Work with marketing and analytics to improve conversion funnels and reduce acquisition cost. Design and execute sales performance dashboards and incentive frameworks.

Operational Excellence

Identify and eliminate bottlenecks in loan processing, disbursement, and servicing. Standardize SOPs across the customer journey to improve efficiency and reduce TAT. Lead cross-functional process audits and continuous improvement initiatives.

Lending Process Improvement

Collaborate with Credit & Risk to refine scorecard-based adjudication models. Work closely with product and tech teams to improve LOS/LMS and workflow automation. Build a feedback loop from underwriting, QA, and collections to inform lending policies.

Digital Collections & Asset Quality

Design digital-first collection journeys using segmentation, automation, and payment nudges. Implement risk-based contact strategies and early warning signals to reduce delinquencies. Work with legal and compliance to manage recovery strategies and reduce write-offs.

Customer Support & Experience

Build and scale a multi-channel customer support team (IVR, WhatsApp, Email, App). Define and track SLAs, NPS, and CSAT scores to improve customer delight. Introduce proactive support mechanisms to reduce inbound queries and increase retention.

Desired Profile:

8-10 years of similar experience in fintech, NBFC, or digital lending operations with proven results and strategy. Proven track record in

sales growth, collections strategy

, or

digital transformation

within lending ecosystems. Strong understanding of NBFC systems, regulatory compliance, and the full credit lifecycle. Experience in using

data-driven decision-making

to drive performance, efficiency, and customer outcomes. Demonstrated ability to

scale business operations or lending portfolios multi-fold

in high-growth environments. Proficient in working with

LOS/LMS, CRM systems, dashboards, and digital collection tools

. Strategic thinker with strong execution skills, stakeholder management, and team leadership. Adept at working cross-functionally and influencing change through structured problem-solving.

Why Join Us:

Be part of a high-growth NBFC with a vision to digitally transform lending in India. Opportunity to lead cross-functional initiatives and impact key business outcomes. Fast-paced environment with flexibility, ownership, and growth trajectory.
Job Types: Full-time, Permanent

Pay: From ?1,500,000.00 per year

Benefits:

Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person