Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Are you an organized and detail-oriented professional looking for an opportunity to push boundaries and deliver measurable outcomes? We're seeking someone with strong project coordination skills and a passion for process excellence to join our global client experience (CX) team. You'll play a key role in our integrated client feedback program, working closely with CX leads to translate survey requirements into survey specifications for our data operations team. This is an excellent opportunity for someone who enjoys working with cross-functional teams, thrives on clear communication, and wants to contribute to building exceptional client experiences.



What this job involves



Survey operations coordination As operations specialist, you will serve as the critical bridge between our CX directors and data operations team. You'll translate survey scope and requirements into clear, technical specifications that our data operations team can build and implement in Qualtrics. This includes documenting survey logic, question types, data collection requirements, and reporting specifications. You'll coordinate survey deployment timelines and ensure all stakeholders are aligned on deliverables and deadlines across multiple geographies and service lines.



Process management and quality assurance You'll help maintain the operational excellence of our client feedback program by following established processes and procedures while identifying opportunities for improvement. This includes managing survey project workflows, tracking deliverables, and ensuring quality standards are met throughout the survey development and deployment process. You'll work closely with team members across different time zones to coordinate activities and maintain consistent program delivery.



Cross-functional collaboration Working as part of a global team, you'll collaborate with CX leads, data operations specialists, technology partners, and business stakeholders to ensure smooth survey operations. You'll participate in project planning sessions, status meetings, and process improvement initiatives. Your role will involve clear documentation and communication of requirements, timelines, and project updates to keep all parties informed and aligned.

Sound like you? To apply you need to be:

A process-oriented professional with minimum of 3 - 5 years of operations or project coordination experience is preferred

Familiar with client experience management platforms (such as:

Qualtrics or Medallia experience preferred) or similar data collection tools



Proficient in MS Excel, Word, PowerPoint, Outlook, SharePoint, and Teams



Comfortable working with global teams across multiple time zones and willing to accommodate flexible scheduling when needed



A Bachelor's degree or equivalent experience in Business, Operations, Project management or related education background



An effective communicator who collaborates well with diverse teams



A strong organizer with excellent attention to detail, who can manage multiple projects simultaneously and work well under deadlines



To work very closely with Data Engineering Team

Prefer someone who has worked in industries such as:

Financial Services, Real Estate, Big 4s or IPCs



What you can expect from us

You'll join an entrepreneurial, inclusive culture where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.

Qualtrics training will be included as part of the role. You will receive validation as a certified Qualtrics professional once completing the foundational and expert qualifications.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.