Job Description

Organisation : One of the leading developer of Grade A commercial office space in Bangalore
Role : Senior Manager Facility
Location : Bangalore
Experience : 12 + Years
Key Responsibilities
Technical Expertise

• Serve as the subject matter expert for facility management, driving process improvements and ensuring quality and structured vendor operations.
• Monitor asset health, analyze data, and implement solutions to extend asset lifecycles.
• Ensure technical deliverables are met within timelines and costs, while controlling change management effectively.
• Oversee the performance of OEM vendors and outsourced service providers, ensuring all technical aspects are met per contractual obligations.
• Participate in operational reviews and ensure actionable insights are implemented.

Stakeholder Management

• Identify and evaluate vendor and OEM performance, ensuring adherence to industry standards and budget limits.
• Exercise expertise in all commercial aspects, including monitoring and financial/cost control, optimizing features and specifications with budget limits
• Lead the vendor selection process, including credential reviews, negotiations, and contract finalization.
• Act as the primary interface with clients to address operational requirements, maintain strong relationships, and ensure tenant satisfaction.
• Regularly review and validate MMR (Monthly Maintenance Reports) and repair costs, providing actionable inputs to management.
• Collaborate with internal teams, such as leasing, finance, and project management, to align operational activities with oClientnizational goals.
• Rigorously challenge and critically evaluate outsourced vendor processes and efficiency

Operations Management

• Ensure uninterrupted services (power, HVAC, water, EHS, etc.) through proactive monitoring and scheduled maintenance.
• Supervise AMC schedules, validate vendor performance, and ensure adherence to SLAs.
• Conduct audits of vendor processes and functionality to identify gaps and recommend improvements.
• Lead the coordination of client modifications and build-outs in collaboration with outsourced vendor teams.
• Ensure compliance with statutory regulations and safety standards in all operational activities.

Safety & Sustainability

• Identify and mitigate health and safety risks across all facility management operations.
• Drive sustainability initiatives, implementing industry best practices to enhance operational efficiency and environmental responsibility.

Team Leadership & Development

• Provide guidance, mentorship, and training opportunities to direct and indirect teams.
• Foster a collaborative and innovative work environment, driving continuous improvement and high performance.
• Set clear performance goals, conduct regular evaluations, and provide constructive feedback to vendors and internal teams.

Audit & Quality Assurance

• Lead bi-annual functionality audits in collaboration with vendor SMEs or quality heads.
• Conduct detailed reviews of contract deliverables, ensuring high-quality service delivery and adherence to budget constraints.
• Support the leasing team by addressing customer queries and resolving operational issues effectively.

Qualifications & Experience

• Education: BE Civil Engineering or equivalent.
• Experience:

• Minimum 12 years of experience in facility management, coordinating with internal and external stakeholders.
• Proven expertise in managing all facility services (MEP, EHS, security, etc.) through OEMs or outsourced vendors.
• Track record of managing high-rise commercial buildings, hotels, and retail establishments to deliver superior client satisfaction.
• Specialized Knowledge:

• Advanced knowledge of maintenance methods, execution techniques, and materials used in the industry.
• Awareness of commercial, legal, and regulatory requirements for facility management.