Job Description

About Gap Inc.
Our past is full of iconic moments -- but our future is going to spark many more. Our brands -- Gap, Banana Republic, Old Navy and Athleta -- have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the Role
We are seeking a seasoned professional to lead and optimize workplace operations and physical security infrastructure. This role combines strategic oversight of Facilities Management and GSOC & Security Operations, ensuring operational excellence, compliance, and a safe, engaging work environment
What You'll Do
Facilities Management & Asset Protection
1. Strategic Leadership & Governance

• Define and execute strategies for Workplace Services and Physical Security aligned with organizational objectives.
• Establish governance, risk management, and compliance frameworks for both FM and SOC operations leveraging AI.

2. Operational Excellence

• Govern operational processes for workplace services and structured BAU operations.
• Oversee 24/7 monitoring, detection, and response to physical security incidents.
• Ensure timely escalation and resolution of critical events across facilities and security domains.
• Align site readiness and physical security protocols with global standards and local regulations.

3. Stakeholder Engagement & Communication

• Act as liaison between leadership Global, HR, branding, GCC center heads, and regulatory bodies.
• Present Monthly Management Reviews (MMRs), Quarterly Business Reviews (QBRs), and executive-level security reports.

4. People Leadership & Team Development

• Build and lead high-performing Workplace Experience and SOC teams and develop succession planning
• Foster a Global culture of collaboration, performance excellence, continuous learning, and change enablement.

5. Technology & Innovation

• Evaluate and implement cutting-edge physical security technologies (CCTV, ACS, VMS, intrusion detection).
• Champion automation and orchestration to optimize workflows in FM and SOC.
• Integrate advanced analytics and threat intelligence for proactive defense.

6. Financial Oversight

• Review and guide budget planning for FM and SOC, monitor Capex & Opex expenditures.
• Drive cost efficiency and contract optimization without compromising service quality or security posture.

7. Vendor & Contract Management

• Conduct market analysis and support strategic vendor selection for FM and security services.
• Collaborate with procurement on contracting and RFP processes.
• Govern vendor performance through KPIs, SLAs, and compliance tracking.
• Ensure seamless vendor onboarding and change management during transitions.

8. Risk Management & Business Continuity

• Implement Business Continuity Plans (BCP) and crisis response protocols.
• Ensure compliance with internal risk frameworks and external regulatory requirements.

Who You Are
Qualifications & Skills

• Bachelor's/Master's in Facilities Management, Security, Business Administration, or related field.
• 10+ years of progressive leadership experience in facilities and physical security operations.
• Proven expertise in vendor governance, budgeting, and risk management.
• Strong analytical, communication, and project management skills.

Preferred Attributes:

• Experience in global workplace operations and integrated security frameworks.
• Familiarity with digital workplace platforms and advanced security technologies.
• Passion for creating safe, efficient, and engaging work environments.

Benefits at Gap Inc.

• One of the most competitive paid time off plans in the industry
• Comprehensive health coverage for employees, same-sex partners and their families
• Health and wellness program: free annual health check-ups, fitness center and Employee Assistance Program
• Comprehensive benefits to support the journey of parenthood
• Retirement planning assistance

of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Skills Required