Job Description

Daily/weekly/monthly monitoring calls with clients and stakeholders
Metrics calculation for OTC, RTR & PTP & reporting
Budgeting, forecasting & trend analysis with FP&A
Review of all the activities done by the teams
Balance sheet & P&L review, Sales/Cost allocation and reconciliation
MJE/accruals review, Fixed Asset & Intercompany accounting/reconciliations
Mitigating customer escalations and complaints
Working on monthly close activities ensuring smooth delivery and closure for client
Handling multiple transitions and sign offs from the clients
Handling client visits and meetings with key stake holders
FTE analysis, Bench management, BCP, Cross Training, Hiring, Quality projects & other
activities for the shop
Co-ordinating with FP&A, OTC & AP teams for Ops reporting
RTR, OTC & AP process transition as per C&B projects for the client
Taking care of AP payment processing, IC payments, GRIR and various AP related activities
Managing Month end/Quarter end/Year end SLAs
Developing policies and Procedures for all towers for better delivery outcome