Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Senior Manager Exams Business Development, India

Department/Country: Exams /India

Location of the post: Chennai

Payband: PB6

Contract Type: Indefinite Contract .

Should have Working Rights in India.

If you wish to join our talent pool, you will be asked to complete an application form.

*In compliance with our policy of equal opportunities to people with disabilities, British Council can provide reasonable adjustments and can opt for a traditional pre-screening phone call if a video interview is not feasible.

The talent pool is open to external and internal candidates.

Deadline for applying: November 11th 2022.

Role Purpose:

The purpose of this role is to deliver the market-led, integrated Business Development & Sales plan aligned with Global/Regional Exams strategy, in order to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, and overseeing quality of the B2C customer experience. The postholder will build and manage key client accounts and partnerships across the country. The postholder will work closely with marketing and communications colleagues in country and within the region.

Main Accountabilities:

Winning business

• Adds value to key accounts and looks at opportunities for retention through cross-sell and other initiatives
• Flags and addresses issues in delivery and proactively seeks solution for an amicable resolution

Account and stakeholder management

• Manages and delivers in year Account Plan
• Develops out of year Account Plan
• Links with B2B support from Operations team to set and review quality of delivery to support account relationship.

Market and customer intelligence

• Ensures product/sector knowledge is up to date and forward thinking
• Provides account/country specific input into market intelligence activities, innovation and business development/marketing plan/targets

Commercial Planning

• As part the business development team, contributes to the development and delivery of Customized, local business development initiatives (within a specific area of product/market/customer focus), which are capable of achieving agreed targets (e.g., on margin, income, impact and take up) and are aligned to relevant corporate and regional priorities.
• Delivers income/surplus targets, working with Operations on commercial feasibility.

Skills and Knowledge:

• University Degree in any subject or qualification in a relevant field.
• 4 year's relevant experience in BD role.
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact.
• Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.