Job Description

Summary #LI-Hybrid
Location: Hyderabad, India
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Step into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you'll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS--ensuring they operate seamlessly and in full compliance. Your work will directly empower global medical teams, enhance user readiness, and support enterprise-wide excellence in governance and operations.

Key Responsibilities
Maintain and update SOPs, workflows, and process maps aligned with GMA standards
Collaborate with training leads to ensure onboarding materials reflect current system capabilities
Document system configurations and field logic based on business use cases
Consolidate user feedback to inform enhancements and simplification opportunities
Validate reporting logic with Data & Analytics teams for system alignment
Support UAT planning, execution, and documentation for business-side validation
Govern business configuration and system standards without managing technical triage
Essential Requirements
Bachelor's or Master's degree in Life Sciences, Business, Information Systems, or related field
4-6 years' experience in business systems support or Medical Affairs operations
Proven ability to develop training and documentation for digital platforms
Strong understanding of configuration design and compliance documentation
Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like
Excellent attention to detail and cross-functional communication skills
Desirable Requirements
Experience supporting global or regional documentation needs in a regulated environment
Familiarity with enterprise platforms used for External Expert Engagement
Skills Desired Clinical Data Management, Data Architecture, Data Governance, Data Integration, Data Management, Data Profiling, Data Quality, Data Science, Data Strategy, Master Data, Waterfall Model

Skills Required