Job Description

We are seeking an experienced professional to take ownership of end-to-end process understanding, analysis, and improvement across our operational ecosystem. This role demands a strategic thinker with the ability to deep-dive into complex processes, identify gaps, and recommend effective solutions that drive efficiency, standardization, and long-term sustainability. As the E2E Process improvement owner, you will act as the key liaison between operations, technology partners and transformation teams--ensuring operational excellence, alignment with business objectives, and measurable improvement outcomes.

Key Responsibilities

Lead comprehensive process reviews to map, analyze, and optimize the E2E operational workflow. Identify bottlenecks, redundancies, and risks, recommending improvements backed by data-driven insights. Collaborate with cross-functional teams to design and implement process enhancements that improve quality, efficiency, and cost-effectiveness. Ensure alignment of processes with SLAs, KPIs, and compliance standards. Drive standardization and harmonization of processes across teams. Lead or support automation initiatives to increase operational scalability and reduce manual effort. Establish continuous improvement frameworks (Lean, Six Sigma, Kaizen) and track impact on delivery performance. Serve as an escalation point for process-related issues, conducting root cause analysis and implementing corrective measures. Monitor, analyze, and report on process performance metrics and improvement outcomes to senior stakeholders. Conduct periodic process health checks to ensure sustainability of implemented changes.

Qualifications

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8+ years of experience in operations, service delivery, or process improvement roles within a data, analytics, or service-driven organization. Strong process mapping and analysis skills; familiarity with process improvement tools and methodologies (Lean Six Sigma preferred). Proven track record of leading E2E process optimization initiatives with measurable results. Exceptional stakeholder management skills in a matrix environment. Excellent problem-solving, analytical, and decision-making abilities. Proficient in project management tools (MS Project, Smartsheet, Excel) and data visualization/reporting tools. Strong communication skills Experience in automation, digitization, or transformation projects is an advantage.

Additional Information

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NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.


For more information, visit NIQ.com


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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion