Job Description

Position Title:

Senior Manager - Customer Success (Sales & Business Expansion)

Department:

Customer Success / Business Development

Segment:

Corporate Clients

Location:

Mumbai

Experience:

Minimum 8 Years (Individual Contributor Role)

Education:

Graduate with relevant industry experience

Salary:

?12,00,000 to ?18,00,000 per annum

Role Objective

The Senior Manager - Customer Success will be responsible for managing and growing business from existing corporate clients. This is a

farming-focused role

aimed at strengthening long-term relationships, improving client satisfaction, and expanding revenue opportunities within the current customer base. The position requires strong client engagement skills, the ability to understand customer needs deeply, and a strategic approach to upselling and cross-selling the company's data and risk solutions.

Key Responsibilities

Manage and nurture relationships with existing corporate clients to enhance retention and account growth. Identify opportunities for upselling, cross-selling, and expanding product usage within assigned accounts. Act as the primary point of contact for key stakeholders, including senior leadership and CXO-level executives. Understand client business challenges and recommend relevant solutions from the company's suite of data intelligence products. Conduct product demos, training sessions, and periodic business reviews to drive product adoption. Ensure smooth coordination with internal teams for onboarding, implementation, and post-go-live support. Monitor account health metrics, usage patterns, and customer feedback to ensure high satisfaction levels. Address client concerns and escalations proactively, ensuring timely resolution and SLA adherence. Prepare and share account performance reports, insights, and growth plans with senior management. Represent the brand in client meetings, events, and industry interactions to strengthen relationships. Demonstrate strong ownership, strategic thinking, and a consultative approach to customer success and account expansion.

Required Skills & Experience

Minimum 8 years of experience in Customer Success / Account Management / Enterprise Account Expansion. Prior experience in data solutions, digital products, SaaS, information services, or working with corporate, banking, or financial institutions. Proven ability to grow existing accounts and manage senior-level stakeholders (CXOs, GMs, Department Heads). Excellent communication, negotiation, and presentation skills. Strong problem-solving ability with a customer-first mindset. Comfortable functioning independently as an individual contributor. Ability to work effectively in a fast-paced, performance-driven environment.
Job Types: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person