Location: Bengaluru
Type: Full-time
Function: Customer Success and Growth
About Kapture CX
Kapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels.
Role Overview
We're looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You'll act as the strategic partner for clients.
Key Responsibilities
Manage and grow relationships with enterprise clients across geographies
Build success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewals
Collaborate with internal teams to resolve open items, deliver value, and drive feature adoption
Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders
Identify and close upsell/cross-sell opportunities within the account portfolio
Handle escalations, ensuring proactive engagement and long-term client satisfaction
Requirements
5-8 years in Customer Success / Key Account Management within SaaS or Tech
Strong client management, communication, and presentation skills
Analytical and data-driven approach to customer health and retention
Proven track record in renewals, adoption, and revenue expansion
Interest in CX, automation, and AI-driven SaaS solutions
Why Kapture CX
Work with a fast-growing SaaS company redefining customer experience through GenAI and automation
High-ownership role with direct impact on customer growth and retention
* Collaborative and growth-oriented culture
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