Job Description

Senior Manager - CSG
About Kadel Labs:
Kadel Labs is a deep-tech IT services company dedicated to transforming businesses with cutting-edge solutions. Our expertise spans Data Analytics, Engineering, and Visualization; Cloud services including DevOps, InfoSecOps, and InfraOps; Software development and modernization; and Generative AI driven business applications. As a trusted partner of DataBricks, Azure, AWS, WebMethods, and Bitrix24 CRM, we empower businesses with innovative, reliable, and scalable technology solutions.
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We are seeking a dynamic and experienced Senior Manager for our Customer Success & Business Development department at Udaipur and Bangalore. The ideal candidate should have a minimum of 10 years of experience in Business Development and should possess strong IT industry knowledge, especially in Customer Success & Growth /Sales/Business Development roles. The primary responsibilities of this role include lead generation, business growth, pre-sales efforts, farming, upselling and cross selling.
Role: Senior Manager Customer Success & Business Development
Experience: 8+ Years
Location: Jaipur
Key Responsibilities:

• Identify and pursue potential leads and opportunities within the target market segments. Use market research and industry knowledge to identify prospects.

• Develop and execute strategies to drive business growth, including setting sales targets, developing market penetration plans, and establishing key performance indicators.

• Create and manage suctioning decks and pitch decks to effectively present the company's offerings to clients. Collaborate with the technical team to ensure solutions align with client needs.

• Build and maintain strong relationships with existing clients. Understand their needs and work towards delivering value-added solutions.

• Identify opportunities for upselling and cross-selling additional products or services to existing clients. Maximize revenue potential from each client relationship.

• Leverage your extensive experience in IT Customer Solutions Group, Sales, and Business Development to drive success in this role. Stay updated with industry trends and emerging technologies.

• Proven track record in business development, with at least 8-10 years of experience in a similar role.

• Strong understanding of the IT services industry, including offshore development centre services and enterprise application development.

• Well-versed on SDLC and deep understanding on emerging trends in Software industry.

• Excellent communication, negotiation, and interpersonal skills.

• Demonstrated ability to build and maintain relationships with clients and partners.

• Experience in lead generation, marketing, and sales strategy development.

• Previous experience in a "growth escalator" role, contributing significantly to revenue growth.

• Willingness to travel as needed for client meetings and industry events.

• Strong knowledge of Software application development and services.

• Excellent communication, analytical, presentation skills.

• Proven track record of achieving and exceeding sales targets.