Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Crisis ManagementFacilitate crisis management calls at a Sub-Bronze (on request) and Bronze level with stakeholders from across our global locations and business areas. This includes periods of time 'on call' outside of normal business hours. Support the maintenance of the crisis management framework, templates and standard operating procedures. Deliver Post Incident Reviews with a range of business, technology and third party stakeholders including capturing actions, minutes, writing reports and tracking actions to completion. Support the maintenance of a scenario library and playbooks to cover a range of severe but plausible scenarios aligned to operational risk events Design and deliver scenario testing and exercising across crisis management team plans, business continuity plans, Important Business Services and other types of testing from time to time. Maintain list of plan members. Operate emergency notification tooling. Support in the tracking and closure of incident/exercise logging.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.