Job Description

Position: Senior Manager - Credit Control

Location: Delhi NCR

Job Summary

We are seeking an experienced

Senior Manager - Credit Control

to lead and manage the end-to-end credit control and collections process for the Delhi NCR region. The role will be responsible for customer follow-ups, account reconciliations, MIS reporting, and close coordination with internal stakeholders to ensure timely collections and healthy cash flow.

Key Responsibilities

Manage the complete

credit control and collections cycle

, from customer follow-ups to closure and reporting. Handle

large corporate accounts

, ensuring timely payments and resolution of discrepancies. Conduct

regular customer meetings

for payment follow-ups and issue resolution. Perform

timely account reconciliations

and payment adjustments in

SAP

. Ensure accurate

customer reconciliation

, including

TDS reconciliation

. Monitor and analyze

DSO, provisions, and ECL

, including root cause analysis for delays or risks. Prepare and present

MIS reports, dashboards, and PPTs

for management review. Develop and track

Forecast vs. Collection

reports using advanced Excel skills. Coordinate closely with

Sales, Finance, Tax, and Billing teams

to resolve billing, taxation, and collection-related issues. Ensure compliance with internal policies and best practices in credit management. Support process improvements to enhance collection efficiency and reduce outstanding receivables.

Required Skills & Competencies

Strong background in

Credit Control

(experience in the

IT / Software industry preferred

). Excellent

written and verbal communication

skills. Strong analytical and

problem-solving abilities

. High proficiency in

MS Excel

(spreadsheets, reconciliations, forecasting, MIS). Good understanding of

SAP

for account reconciliation and payment adjustments. Sound knowledge of

DSO, ECL, provisions, and reconciliation processes

. Ability to manage stakeholders and work collaboratively as a

team player

.

GST knowledge

will be an added advantage.

Qualifications & Experience

Education:

+ 10+2 with a minimum of

60%

+

B.Com / M.Com

(mandatory)

Experience:

+

Minimum 6 years

of experience in Credit Control
+

Total experience: 5-8 years

, preferably in an

IT / Software company