Job Description

Senior Manager Consumer Insights
About Junglee Games:
With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.
Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee's mission is to build entertainment for millions of people around the world and connect them through games.
Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.
Job overview:
We are seeking a strategic and empathetic User Research and Customer Insights Leader to lead our efforts in understanding customer behavior, needs, and motivations. You will play a critical role in shaping product and business decisions by designing, executing, and communicating high-impact user research and customer insight programs.
This is a cross-functional role that requires deep collaboration with product managers, designers, marketers, and data analysts to ensure the voice of the customer is embedded into everything we do.
Job Location:
Bangalore
Key responsibilities:

• Design and lead qualitative and quantitative user research across the customer journey (e.g., usability testing, interviews, surveys, diary studies, ethnography).
• Market Segmentation & Occasion-Based Demand
• Brand Health Tracking & Equity Measurement
• Product Concept Testing & UX Research
• Advertising & Communications Testing
• Journey Mapping & Path to Purchase
• Ethnographic Studies & In-Depth Interviews

• Synthesize research findings into actionable insights that inform product development, marketing strategies, and customer experience enhancements.

• Manage a robust customer feedback loop via tools like NPS, CSAT, user reviews, and support interactions.

• Collaborate with analytics and data science teams to combine behavioral data with attitudinal research.

• Identify customer segments and develop personas, journey maps, and need states.

• Present findings to stakeholders in a clear, compelling, and visual manner that drives decisions.

• Champion a culture of customer empathy across the organization.

• Partner with third-party research vendors/agencies as needed.

• Continuously evaluate and improve research tools, methodologies, and impact.

Qualifications & skills required

• 8+ years of experience in user research, customer insights, UX research, or a related role.

• Strong command of qualitative and quantitative research methods.

• Demonstrated success turning research into business strategy or product innovation.

• Familiarity with tools like Qualtrics, Dovetail, UserTesting, Maze, Hotjar, or similar.
• Exceptional storytelling and communication skills.

• Experience collaborating with cross-functional product, design, or growth teams.

• Bachelor's or Master's degree in Psychology, Human-Computer Interaction, Market Research, Behavioral Science, or related field.

Preferred

• Working knowledge of UX principles and design thinking.

• Experience with segmentation, conjoint analysis, or customer lifetime value research.

Be a part of Junglee Games to:
Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes.
Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success.
Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.
Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.
Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.
Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.
Know more about us:
Explore the world of Junglee Games through our website, .
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