Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Senior Manager, Insurance Claims Responsibilities: . Drive Continuous Improvement . Develop a strategy for team to reach organization goal . Communicate clear instructions to team members . Monitor team members and able to provide mentorship whenever needed . Manage the flow of day-to-day operations . Create reports to update the company on the team\'s progress . Rapport building with the internal & external stake holder . Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary . Ensure that the highest possible levels of customer service are delivered at all times . Assist the Manager as and when necessary to make the business run effectively and efficiently . Ensure the team serves all products to company and brand specification Qualifications: . Graduation in any stream except B.Tech and Technical Graduation & Law Essential skills: . Good analytical and problem-solving skills . Excellent written and verbal communication skills! . Proven track record to build effective working relationships with clients & internal partners . Project Management and ability to run multiple priorities . Positive demeanor with a focus on continuous process improvement and an open mind to change . Highly motivated and committed . Passion for working with people! . Attention to detail! Technical skills: . Insurance knowledge and ability to understand and interpret Insurance terminology . Proficient with MS Excel, MS Word, MS PowerPoint, MS Access, Macros . Ability to do root-cause analysis for process gaps highlighted . Collaborative approach towards resolving the issues with partners & peers/sub-process areas . Ability to crunch data, possesses data driven & fact-based approach Work experience: . Proven experience in Insurance Operations and Claims backend operations for Life, Accident and Health, Disability Insurance . Must have hands on experience in FNOL and Claims Adjudication process . Proven experience in Team Handling/ people facing role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Monster