Job Description

Ways of Working : Mandate 3

- All the days working from office (Bangalore)



At Swiggy, we are redefining convenience. With Pyng, our next-generation services discovery and communication platform, we aim to revolutionize how people connect with "near me" services. To bring this vision to life, we are looking for a Senior Category Manager --a strategic, execution-focused leader who thrives in a 0 to 1 environment.

Roles and Responsibilities:

We are looking for a seasoned consumer-internet business professional to join our category team. The role is essential for the strategic growth and success of specific categories on our platform, ensuring a robust supply of high-quality professionals and a seamless experience for our customers.The ideal candidate will have a strong background in new seller onboarding, account management, negotiation skills and proven track record in the Indian ecommerce landscape

Key Responsibilities:

New Category Launch & Growth:

Develop and execute comprehensive strategies for launch of new categories, including market analysis, competitive benchmarking, and identifying growth opportunities.

Seller Onboarding:

Onboard and select a wide range of sellers under different services that align with our category strategy and meet customer demands. Meet all targets at a weekly/monthly/quarterly level.

Seller Relationship Management:

Establish and nurture strong relationships with sellers in order to have a wide range of services under selected categories & price points.

Customer Focus:

Champion a customer centric approach in all onboarding decisions, ensuring services meet customer needs.

Performance Monitoring & Optimization:

Monitor key performance indicators (KPIs) for your categories, such as professional-to-customer matching rates, service quality, customer satisfaction, and revenue. Implement data-driven strategies to optimize performance and achieve category goals.

Market Intelligence:

Stay abreast of industry trends, emerging technologies, and competitor activities to adapt our category strategies and maintain a competitive edge

Sales and Marketing collaboration:

Work closely with the marketing team to develop promotional strategies that drive visibility and purchases.

Team Lead :

Lead a team of category managers to meet business goals and thrive to work on ambiguity. Also, as & when required, be able to Run the cluster of few categories as an independent lead.

Qualification and Skills -

Graduate in Business Administration, Marketing, Economics, or a related field with 6-8 years of experience. Master's degree (MBA) is preferred but not mandatory Proven expertise of 3-4 years in category management or a similar role, preferably within a marketplace, e-commerce, or services-oriented platform. Demonstrated ability to manage multiple projects simultaneously and work effectively in a fast-paced environment. Exposure to a 0->1 set-up is highly desirable Achieved success in scaling e-commerce operations across multiple markets, driving significant revenue growth, and implementing process improvements. Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions. Ability to develop and maintain working external as well as cross-functional relationships and manage multiple teams and professionals efficiently. Proficiency in data analysis tools and CRM software


"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"