Job Description

Job SummaryStandard Chartered is a global bank operating in over 50 markets in Africa, Asia and the Middle East, serving the banking needs of corporate, commercial and individual clients. This role is in Strategy and Talent (S&T), servicing the Corporate Affairs, Brand & Marketing (CABM) team, a support function delivering communications to a broad range of audiences including clients, colleagues and external stakeholders.The Senior Manager, CABM, Digital Strategy and Operations is a pivotal technology operations position within the CABM, Digital Strategy and Operations team (DS&O). This team is responsible for delivering the Bank's digital strategy for communications and marketing, as well as managing its most critical platforms to ensure they are optimised to allow the function to achieve its business objectives.CABM is on a mission to unleash the exponential potential of the Bank's Purpose and Brand. Its goals are to:

• Grow brand awareness and consideration, leveraging insights to accelerate business growth
• Build brand and reputation to drive trust and differentiate. Help communities prosper
• Engage employees to deliver our strategy, evolve our culture and become an employer brand of choice

To help realise these ambitions, DS&O and Technology & Operations have developed a Technology Strategy which acts as a catalyst to CABM achieving its strategic objectives. The team is responsible for delivering a fully-integrated, best-in-class communications and marketing stack, equipped to meet the needs of modern communications professionals and customers.The CABM communications and marketing stack currently includes the corporate website, employee communication application, email marketing platform, social advocacy platform, digital asset manager, events management tool, experience management platform, content marketing platform, content publishing software and corporate reporting software, as well as 20+ other tools.The Senior Manager, CABM, Digital Strategy and Operations role will support the management, optimisation and support model of the technology platforms used in communications and marketing. This role ensures operational efficiency, system integration and process improvement to enhance marketing effectiveness and customer engagement.Key ResponsibilitiesStrategy

• Work with the DS&O team to drive the development and implementation of CABM's platform strategies and roadmaps, ensuring there are clear objectives which deliver value for the Bank and improve ways of working
• Improve the effectiveness of communications by dispersing knowledge about CABM's technology throughout the Function, providing best practice advice on the execution and analysis of communications
• Keep abreast of developments and best practices in CABM's technology platforms, as well as the communications and marketing technology industry in general

Business

• Support the Business Owners and Product Owners of CABM platforms in the day-to-day management of their systems, specifically the digital asset manager, events management tool, experience management platform, but also a range of other communications and marketing platforms
• Work with Business/Function stakeholders to workshop their needs, advising on best practice usage of the tool and making recommendations for improvements to the platform

Processes

• Support End Users of CABM platforms in their day-to-day use of the tools by responding to questions and support requests, as well as implementing a self-service model where appropriate xc2xb7 Perform administrative tasks such as licence allocation, access management activities, workspace creation, audience mapping, workflow set-up and other configuration tasks
• Train and support end users of CABM's technology platforms in how to use them effectively, providing regular end user training sessions and providing frontline support to colleagues upon request
• Write clear and engaging communications for users of CABM's platforms which drive adoption, supports users to use them effectively and notifies them of functionality and process changes
• Support housekeeping activities for each platform, ensuring only up-to-date information is accessible, maintaining logical structure and removing obsolete data
• Support measurement and reporting activities such as dashboard compilation, running queries and generating reports for stakeholders
• Work with the technical support teams to raise awareness of bugs and issues on CABM's platforms, prioritising those of high severity, escalating when necessary and seeing through to resolution
• During feature releases and maintenance windows, work with the technical support teams to perform end user testing and provide quality assurance from the business perspective

Skills and Experience

• Communications and Marketing Operations
• Data Gathering and Analysis
• Organizational Communications
• Planning: Tactical, Strategic
• Risk Management
• Written Communications

Qualifications

• You are a tech savvy, highly organised, analytical, strategic thinker, pragmatic, a good listener and an effective problem solver. You will be someone who gets their hands dirty, does the work and implements plans, as well as developing them. You will have the interpersonal skills and ability to work with a variety of teams across the world and at all levels of the Bank.
• Knowledge and experience of working with and implementing communications and marketing platforms
• Passionate about external and internal communications, knowledge management, business transformation, collaboration and technology
• Able to build effective working relationships across all levels of a global organisation and work collaboratively with a geographically-distributed workforce
• Excellent organisational, interpersonal, writing, and presentation skills
• Open and honest communication skills
• Hands-on and self-driven
• Highly organised, a good listener and an effective problem solver
• Strong project management experience
• Passionate about community best practices, principles, concepts and technologies
• Knowledge of financial services sector preferred with a good understanding of the impact of regulation, compliance and operational risk
• Ability to work under pressure and to tight deadlines, with excellent time management skills
• A good fit with Standard Chartered's culture and values

About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Standard Chartered