Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Senior Manager - Business Training
We are seeking a strategic training manager to lead knowledge transfer (KT) for transitions and steady-state operations and establish robust knowledge management (KM) practices for a new account in insurance unit. The role will partner closely with delivery, transitions, and HR to deliver measurable outcomes: faster time-to-proficiency, lower dependency risk, improved client experience, and higher productivity.
Responsibilities
Lead and manage end-to-end Knowledge Transfer for the new account
Partner with Operations & Transitions to ensure seamless knowledge transfer
Design and implement ways of working, training plans, assessment framework, and success criteria.
Ensure SOPs availability and L5 detailing covering all areas of work
Front end with clients & leadership on training progress and performance governance
Solution & plan for any contingencies
Institutionalize & run KM practices once account goes into BAU - NHT, SOP mgt, PKT, Cross Training, and Trainer model
Minimum Qualifications
Relevant years of experience in Training role
Experience in KTs/Transitions will be an added advantage
Excellent communication and stakeholder engagement
Experience in Insurance domain
Familiarity with AI tools and digital learning platforms
Good in MS Excel and sPowerPoint
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required