Senior Manager Business Development (Schools)

Date: 4 Mar 2024 Location: New Delhi, Delhi - 110017, South Asia, IN Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021\xe2\x80\x9322 we reached 650 million people.



Role Purpose:


The purpose of this role is to deliver the market-led, integrated Business Development & Sales plan aligned with Global/Regional Exams strategy, in order to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, and overseeing quality of the B2C customer experience. The postholder will build and manage key client accounts and partnerships across the country. The postholder will work closely with marketing and communications colleagues in country and within the region.


Main accountabilities:

• Adds value to key accounts and looks at opportunities for retention through cross-sell and other initiatives
• Flags and addresses issues in delivery and proactively seeks solution for an amicable resolution
• Practices Relationship Management, development and reviews (including mapping and delivering F2F touch-points, annual and quarterly reviews for big accounts)
• Builds and develops networks around existing clients to cultivate segments
• Account and stakeholder management
• Manages and delivers in year Account Plan
• Develops out of year Account Plan
• Links with B2B support from Operations team to set and review quality of delivery to support account relationship.
• Links with Marketing for targeted events, campaigns and collateral to support retention and value add
• Undertakes contract review and refresh
• Works to defined Account Relationship standards and frameworks, including an up-to-date records on relevant CRM system
• Prioritises own work activities, from long terms plans into day to day activities.
• Builds relationships and uses influence to work with others internally to grow the business
• Market and customer intelligence
• Ensures product/sector knowledge is up to date and forward thinking
• Provides account/country specific input into market intelligence activities, innovation and business development/marketing plan/targets
• Collects and shares trends and insights within market developments
• Using standard procedures and templates, regularly records, analyses and reports on operational
• activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.

Role Requirements:

• University Degree in any subject or qualification in a relevant field. Business management or marketing qualifications is desireable.
• 4 years\xe2\x80\x99 relevant experience in BD role. Experience of working with the India public and private schools sector is desireable.
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact. Business development experience in the English & Exams / Education sector is desireable.
• Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them. Experience working with a dispersed team located in different cities or countries.
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward.

Essential Core Skills for the Role:

• Communication and Influencing (Level 3)
• Developing business (Level 2)
• Managing accounts & relationships (Level 2)

Ensure team members complete Safeguarding e-learning courses and adhere to the Safeguarding Policy and Code of Conduct.
Report any safeguarding concerns or incidents to the National Safeguarding Manager Pakistan.


Further Information:


Pay band: 6
Location: New Delhi, India
No. of Position: 1
Department: Country/Cluster Commercial
Contract Type: Indefinite
Closing Date: 18th March 2024, Monday at 23:59


Our Values and Behaviours:


British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process.

Our values are:


Open and Committed; Expert and Inclusive; Optimistic and Bold.


The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our Careers portal for external applicants.


A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\xe2\x80\x99s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \xe2\x80\x98ASK HR\xe2\x80\x99 email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.