Job Description

Outer Ring Road, Devarabisanahalli Vlg Varthur Hobli, Bldg 2A, Twr 3, Phs 1, BANGALORE, IN, 560103 DATA AND AI 9305 Band C Aileni Swetha

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Senior Manager, Business Data Services

Gurgaon/Bangalore, India


AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services and a team-based account management approach. AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable - enabling AXA XL's executive leadership team to maximize benefits and facilitate sustained dynamic advantage. Our Innovation, Data and Analytics (IDA) organization is focused on driving innovation through optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market. This role is part of the Business Data Services team within Digital Data Dev Division and will be responsible for different aspects of Data Product development lifecycle activities, including but not limited to Data Production Support, business stakeholders engagement for usage & problem resolutions, quality engineering and platform/data product rollouts, performance stability & reliability. At AXA XL, we view individuals holistically through their People, Business, and Technical Skills. We're interested in what you bring, how you think, and your potential for growth. We value diverse perspectives, recognizing that each person contributes uniquely to our team's success. We welcome candidates with relevant education and experience in a related field, as well as those with diverse educational backgrounds or equivalent experience.

What you'll be DOING

What will your essential responsibilities include?

Data Pipeline Management: Demonstrates expertise in monitoring and managing daily ETL data pipelines, proactively identifying and resolving issues to ensure reliable and efficient data flow from source systems to reporting layers. Risk Analysis and Mitigation: Applies analytical skills to assess and mitigate risks related to delivery timelines, data quality, system stability, and performance, maintaining seamless operational continuity. System Performance Monitoring: Monitors and evaluates the health and performance of production and pre-production environments, including system configurations, upgrades, and critical process metrics, to ensure optimal operational health. Process Improvement & Automation: Identifies and implements opportunities for automation and continuous improvement across data products, projects, and services, fostering innovation within the Digital Data Dev division. Root Cause Analysis & Problem Solving: Leads root cause analysis (RCA) efforts for system issues, collaborating effectively with cross-functional teams to deliver timely resolutions and drive system enhancements. Stakeholder Communication & Support: Maintains effective communication with business users, product teams, and support functions to ensure exceptional support, meeting or exceeding service level agreements (SLAs). Incident Management & Support: Manages incident resolution processes within a "Follow the Sun" support model, ensuring comprehensive coverage and effective knowledge sharing across teams. Documentation & Preventative Action: Documents technical solutions, performs RCA, and develops preventative measures to address recurring issues, improving overall data solution stability. Compliance & Best Practices: Ensures adherence to organizational policies, standards, and best practices, regularly updating documentation and operational procedures. Performance & Customer Satisfaction: Drives continuous improvement in data solution performance, reliability, and customer satisfaction, with a focus on achieving high Net Promoter Score (NPS) metrics.

You will report to Senior Delivery Lead, Business Data Services.

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

Data Processing & Storage Platforms: Proficient in Azure Data Bricks with PySpark for scalable data processing. Experienced with Azure Data Lake Storage Gen2 (Delta Lake) and Azure File Share for large-scale data storage and management. Data engineering experience with ETL processes and Big Data platforms such as HDInsight, ADLS, and Data Bricks. Data Orchestration & Integration: Skilled in Azure Data Factory for data pipeline orchestration and integration. Data Modeling & Analytics: Proficient with tools like Azure Synapse Analytics and DBT for data modeling and analytics. Capable of designing and deploying analytics solutions to meet business needs. Data Governance & Security: Familiar with Databricks Unity Catalog for data governance. Outstanding understanding of cloud security practices, including IAM (Identity and Access Management), data encryption, and compliance protocols. DevOps & Automation: Experienced with Harness for CI/CD automation and deployment pipelines. Knowledge of version control using GitHub. Knowledge of microservice architecture and deployment automation. Cloud & Disaster Recovery: Capable of implementing backup strategies and disaster recovery plans within cloud environments to ensure data resilience. Architectural & Framework Knowledge: Comprehensive understanding of architecture principles for designing end-to-end data improvement plans. Familiar with DataOps and Agile methodologies for efficient data project execution. Additional Skills & Certifications: Basic project management, analytical, and application skills. Robust documentation skills for creating business requirements, change logs, and release notes. Certifications such as ITIL, Agile, PMP are advantageous and support operational excellence. Business & Insurance Acumen: Understanding industry-specific processes, regulations, and business drivers to develop relevant data solutions. Business & Process Improvement: Identifying and implementing automation opportunities, optimizing workflows, and enhancing overall operational efficiency. Stakeholder Management: Managing expectations, communicating effectively with diverse teams, and ensuring stakeholder needs are met through aligned solutions. Bachelor's degree in Computer Science or related field; Relevant years of experience in data-focused roles (analytics, engineering, or support).

Desired Skills and Abilities:

Customer Centricity: Handling user inquiries, troubleshooting, and providing guidance to ensure client satisfaction and effective support. Cross Functional Collaboration: Liaising with stakeholders at all levels, including technical teams, business units, and vendors, to foster teamwork and alignment. Analytical & Strategic Mindset: Applying critical thinking to understand complex problems, analyze data, and develop strategic solutions. Emotional Intelligence: Demonstrating empathy, active listening, and relationship management to build trust and influence stakeholders effectively. Resilience: Persisting through difficulties, adapting to changing priorities, and maintaining focus during complex problem-solving. Growth Mindset: Embracing continuous learning, seeking feedback, and proactively adopting new technologies and processes.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another -- and our business -- to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter


Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature:

How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change:

The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG:

All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action

: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.


For more information, please see axaxl.com/sustainability.