Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Infrastructure Sr. Consultant II is responsible for infrastructure design, selection and implementation by leading incident support and resolution efforts. The Infrastructure Sr. Consultant II takes the lead on tasks related to automated monitoring and alerting solutions, metrics creation and reporting, applications integration and problem management. The role manages, prioritizes, and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.###

Key Responsibilities

The Service Engineer - Senior Lead Consultant - z/OS (also referred to as a z/OS System Programmer) is responsible for overall support and maintenance of the mainframe platform. This may involve installing, upgrading, and supporting IBM and ISV products that are hosted on the platform. The engineer is also responsible for participating in troubleshooting and diagnosing problems with software and may work directly with software vendors to resolve the problems.



Responsibilities include (but are not limited to):

Provide technical support for the mainframe infrastructure, z/OS operating system and ISV software products hosted on the mainframe platform. Perform research, analysis, planning, and engineering for hardware and software installations and upgrades under general direction. Participate in the execution of hardware and software technology implementations and upgrades. Investigate and resolve more complex incidents and issues generated from the Service Desk, application development teams, subsystem support teams and end users with guidance and assistance from senior team members. Fulfil routine or common service requests related to mainframe hardware, operating system or ISV software products Participate in the support, coordination and execution of scheduled maintenance activities including IPLs, DR tests, etc. Participate in an on-call rotation to provide 24x7 support; be available for project and maintenance activities outside normal working hours, as needed.

The ideal person will be able to demonstrate the following competencies:

Self-motivated and self-directed Ability to comprehend new technical material and learn rapidly Ability to resolve more complex problems and implement solutions Ability to operate successfully as part of a geographically dispersed team Ability to follow established standards and procedures in the completion of work tasks Interpersonal and team skills to enable them to participate in collaborative efforts of the team Ability to communicate clearly, through both oral and written communication

Hours of work:

Mon - Fri ; ASPL - 2:00 pm IST to 10:30 pm IST Must be willing and available for project and maintenance activities outside normal working hours, as needed Flexibility to meet business needs as required

Essential criteria:

Must be available for rotation Sound Knowledge in SMP/E and installing, upgrading mainframe software products. Sound knowledge of System initialization and tuning Sound knowledge about Disaster Recovery Sound knowledge of JCL, TSO, JES2, ISPF, SDSF, SMS, HSM, RMM Sound knowledge of z/OS system commands Experience providing support within a multi-LPAR, multi-site sysplex environment. General knowledge of CICS, IMS, DB2, Networking, Storage and RACF Sound knowledge in the use of IBM Utilities, JCL, Batch Jobs, Procs, Parm Libs, Sys Logs Excellent Communication skills Strong troubleshooting/problem resolution, Vendor coordination and knowledge on ITIL framework

Desirable Criteria:

Experience with Communications Server, DB2, IMS & CICS Experience with IBM's Geographically Dispersed Parallel Sysplex (GDPS) software Experience with USS, OPC, OMEGAMON, RMF MON III
Travel requirements

Availability to travel to U.S. if required Flexibility required to meet business needs

On-call Requirements

Participation in an on-call rotation to provide 24x7 support is required Flexibility required to meet business needs

Primary Skills

Shift Time

Shift B (India)

Recruiter Info

Hiral Parag Rughani
hparb@allstate.com

About Allstate

Joining our team isn't just a job -- it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.


Learn more about Allstate India here.