Job Description

Key Responsibilities
1.

Dispatch & Delivery TAT Management

Own Dispatch to Delivery TAT across all shipping partners.

Monitor daily dispatch performance and identify delays or bottlenecks.

Drive continuous improvements to meet and exceed defined SLA targets.

Coordinate with warehouse, 3PLs, and internal teams to ensure timely pickups and deliveries.

2.

Pickup Coordination & Execution

Manage daily pickup planning with logistics partners.

Ensure pickup adherence as per cutoff times and capacity.

Resolve pickup failures, reschedules, and exceptions proactively.

3.

Cost Optimization

Track and analyze logistics cost per shipment.

Work on rate optimization, zoning efficiency, and partner allocation.

Support negotiations and commercials with logistics partners.

4. Data Analysis & Reporting

Build and maintain dashboards for:

Dispatch TAT

Delivery TAT

RTO %

Cost per shipment

Partner-wise performance

Perform root cause analysis for delays, escalations, and RTOs.

5. Escalation Management

Handle customer, partner, and internal escalations related to delays, damages, and non-deliveries.

Coordinate with logistics partners to drive closure within defined timelines.

Ensure proper documentation and closure for claims, damages, and exceptions.

6.

RTO Reduction

Analyze RTO trends by pincode and courier.
Implement process and system-level interventions to reduce RTO%.

Key Skills & Competencies

Strong understanding of D2C / e-commerce logistics operations

Hands-on experience with multiple courier partners

Excellent analytical skills (Excel / Google Sheets; dashboards)

Strong stakeholder and escalation management

Data-driven problem solving mindset

Ability to work in a fast-paced, execution-heavy environment

Preferred Experience

3 years of experience in logistics / supply chain / operations

Prior experience in D2C, e-commerce, or omni-channel logistics

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person