Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.

• Minimum 5 Years experience as a Linux System Administrator - Very thorough and clear understanding of Oracle Enterprise Linux / RHEL - including the latest versions - Extensive knowledge and solid troubleshooting experience in the following areas -
• Configuring, deploying and maintaining Linux environments in a declarative and repeatable manner
• Actively monitoring the health of our entire Linux server environment; performing day to day troubleshooting
• Application packaging and maintenance of software repositories
• Automating repetitive system administration tasks
• Evaluating and recommending new hardware and software technologies or solutions
• Scripting and automation experience with one or more of the following: Bash, Python, or another high-level programming language
• Extensive Linux support and engineering experience in a high availability environment
• A firm understanding of IP networking and routing and IP multicast traffic
• Serving as a liaison between Support, DBAs and Engineering teams to resolve product issues
• Understand and maintain documentation around the customer infrastructure, workflows, and configurations
• Provide assistance to application teams to debug performance/availability issues and provide subject matter expertise to application support teams.
• Performs system capacity analysis and planning to ensure Linux management system operation and resource utilization optimization.
• Monitor and mitigate (through rolling patching) Linux security issues and vulnerabilities.