Job Description

Maintaining end-to-end life-cycle management of RHEL servers: including provisioning, installation, software packaging, patching, planned & unplanned maintenance, service configuration and integration with our monitoring platform.

Development & continuous enhancement of tools, utilities, reports & frameworks to assist production support, operational processes, re-engineering efforts etc. Work closely with Cloud Engineering to enable development of end to end automated platforms Maintain Health and Hygiene of Linux servers. Contribute towards API gateway-related deliverables & proactively move towards server-less infra. Contribute towards developing a holistic Front-end for our Core Infrastructure services, which would initially meant for operational & visibility for our team, but would simultaneously provide few frequently-needed info by App-teams.

Should be able to handle independent assignments in the troubleshooting, problem diagnosis, problem resolution for one or more technologies.

Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring. Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner. Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies. Independently identify key issues, patterns and deviations during the analysis. Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies. Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business. Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

Data Collection, Tracking & Analysis

Use a variety of data collection techniques and systems to collect technology operations performance data. Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential). Develop tools & utilities to enhance compliance- adherence with defined SLA/OLA's. Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable). Perform trend analysis to identify cause of performance and/or usage issues.

Continuous Improvement

Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.


Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology