Job Description

Remote

What we offer:

Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition

What You'll Be Doing:

Provide coaching and leadership development to team leaders and emerging talent within the gig workforce structure. Lead the operational execution of global gig workforce programs, ensuring high performance and scalability. Manage relationships with gig platforms such as LiveXchange and GigCX, ensuring optimal utilization and vendor performance. Oversee remote team leaders and workforce coordinators to ensure consistent delivery and adherence to KPIs. Develop and implement operational processes, SOPs, process flow diagrams, and performance metrics tailored to gig workforce models. Collaborate with cross-functional teams including HR, IT, Compliance, and Program Implementation to ensure seamless integration of gig resources. Monitor workforce performance, identify trends, and implement continuous improvement initiatives. Ensure compliance with global labor regulations and internal policies related to gig and freelance workers. Support the Assistant Director in strategic planning, reporting, and stakeholder communication. Drive innovation in gig workforce engagement, retention, and productivity. Manage remote team operations, ensuring alignment with performance expectations and business goals Utilize workforce analytics and reporting tools to track, evaluate, and optimize productivity Oversee compliance with global labor practices and standards Collaborate cross-functionally with internal stakeholders and external partners Analyze workforce KPIs, financial metrics, and operational data to drive informed decisions Present insights, plans, and updates to senior leadership and external stakeholders Address and resolve complex workforce challenges using sound judgment and data-driven strategies

What We Expect You to Have:

Strong oral and written communication skills with excellent interpersonal abilities Exceptional listening, analytical, and customer service skills Highly organized, able to prioritize, multi-task, and manage time effectively Ability to work independently with high attention to detail Strict adherence to confidentiality in all matters Bachelor's degree or equivalent 7+ years of experience in operations, workforce management, or related roles Minimum 2 years of experience managing gig or remote teams Proficiency in LiveXchange and GigCX Marketplace is required Experience presenting to senior leadership and external partners Skilled in analyzing workforce data, KPIs, and financial metrics Strong grasp of statistical and operational concepts for workforce planning Ability to assess complex workforce situations and implement effective solutions Strategic decision-making and problem-solving skills

Job Title

:

Senior Leader - Global Gig Workforce

Department

:

Program Implementation

Reports to

:

Assistant Director - Technical Implementation & Global Gig Workforce

Location

:

Gandhinagar