Job Description

Senior Engineer - AV

Position Overview:

The Senior L2 Engineer - AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. The role demands expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues. The candidate will handle escalations from L1 engineers, collaborate with clients, and ensure the seamless operation of meeting rooms, collaboration spaces, and digital signage systems.

Key Responsibilities:

AV & VC System Support:

Provide Level 3 support for AV & VC setups (meeting rooms, auditoriums, collaboration spaces). Troubleshoot and resolve issues related to AV/VC infrastructure (displays, projectors, audio systems, microphones, VC units like Logitech, Poly, Cisco, Extron, Crestron, etc.). Support AV automation, room scheduling systems, and digital signage solutions. Perform firmware upgrades, configuration changes, and system optimizations for AV devices. Help with basic Programming on site

Video Conferencing & Collaboration Tools:

Ensure seamless operation of Zoom, Microsoft Teams, Google Meet, Webex, etc. Troubleshoot camera tracking, microphone audio quality, and video feed synchronization issues. Configure VC codecs, network settings, and room automation controls. Support hybrid meeting setups, including BYOD and soft codec integration.

Networking & System Integration:

Work with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic. Ensure low-latency streaming, multicast configurations, and network security compliance. Troubleshoot cloud-based conferencing bridges and integrate with corporate IT infrastructure.

Incident Management & Documentation:

Manage incident escalations, perform root cause analysis (RCA), and implement preventive measures. Maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides. Track service requests, escalate to vendors when needed, and document firmware updates, maintenance schedules, and system health reports.

Collaboration & Leadership:

Act as a mentor for L1 engineers and junior AV technicians. Collaborate with cross-functional teams (IT, facilities, project managers, vendors). Participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing.

Required Qualifications & Skills:

Technical Skills:

Should have hands on experience for AV Installation Expertise in AV & VC system troubleshooting, installation, and maintenance. Experience with AV control systems (Crestron, Extron, AMX, QSC, Karmer).- AMX Is very important Knowledge of video conferencing codecs (Poly, Cisco Webex, Logitech, etc.). Familiarity with Dante, AES67, AV-over-IP, NDI, SDVoE protocols. Basic knowledge of programming for automation (Crestron Extron etc.),Audio- Video programming Experience integrating Zoom, MS Teams, Google Meet, and SIP/H.323 systems.

Soft Skills:

Strong problem-solving, communication, and client-handling abilities. Ability to work independently and collaborate across teams. Time management and multitasking skills to handle multiple escalations efficiently.

Experience:

5+ years in AV/VC system integration, support, and troubleshooting. Hands-on experience in enterprise AV environments and large-scale deployments. Prior experience with incident management and vendor coordination. Programming Skills- Basic Programming skills with AMX,Cisco

Certifications (preferred):

CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications.

Education:

Bachelor's degree in Electronics, IT, AV Engineering, or related field (or equivalent experience).

Work Environment & Schedule:

On-site support at corporate offices and client locations, remote troubleshooting as needed.
Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Location:

Mumbai, Maharashtra (Preferred)
Work Location: In person