Job Description

ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT TIDE:
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian, and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, Tide employs over 2,000 employees.Tide is rapidly growing, expanding into new markets, and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM:
The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.
The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions.
ABOUT THE ROLE:
As a Jira Administrator, you will own and evolve our Atlassian Cloud environment and drive both day-to-day administration and long-term enhancements. You will work across departments to configure complex workflows, streamline access management, and automate repetitive processes using ScriptRunner for Jira Cloud. This is a critical role where your impact will be felt across multiple teams through improved productivity, better reporting, and scalable Atlassian practices.
Key Responsibilities

• Administer and support Jira Software, Jira Service Management, and Confluence in Atlassian Cloud.
• Configure and optimize workflows, screens, permission schemes, custom fields, and notification settings.
• Build advanced automation using ScriptRunner for Jira Cloud (validators, post-functions, listeners).
• Set up and manage Service Management projects: queues, SLAs, forms, portals, and automation rules.
• Manage access controls, user provisioning, and group-based permissions.
• Create dashboards, filters, and custom reports for visibility across teams and leadership.
• Collaborate with stakeholders to gather requirements and deliver process improvements.
• Perform regular audits and cleanups to maintain a secure, efficient environment.
• Support Atlassian integrations with tools like Slack, Microsoft Teams, GitHub, and more.
• Document configurations, workflows, and change history for compliance and scalability.
• You will work to scale our employee productivity platform to support fast-moving teams in a fast-paced environment while helping end users get the most out of Atlassian Stack.

What makes you a great fit:

• Hands-on experience administering Atlassian Cloud products.
• Strong expertise in Jira workflows, custom fields, permission schemes, and service projects.
• Experience with ScriptRunner for Jira Cloud or similar automation/scripting tools.
• Solid understanding of access management and user provisioning in a cloud environment.
• Familiarity with ITSM concepts and Jira Service Management best practices.
• Ability to work independently and collaboratively with technical and non-technical stakeholders.
• Excellent troubleshooting and communication skills.

TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
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