Job Description

1. About the Company / Team

Oracle Financial Services Global Business Unit (FSGBU) is a global leader in delivering technology solutions to the financial services industry. With over

840+ clients across 130 countries

, FSGBU enables banks, insurance companies, securities firms, and exchanges to modernize operations and meet the regulatory and digital demands of the evolving financial ecosystem.


The

Banking Consulting NACA Team

, part of the Americas region under

FSGIU - Consulting

, provides implementation, managed services, and customization development for Oracle's flagship banking products, including OBP and FLEXCUBE. This role offers the opportunity to work with next-generation architecture and cutting-edge technologies supporting global banking clients.

2. Job Summary

As an

L2 Application Support Engineer

, you will serve as the primary technical contact for enterprise banking clients, providing advanced application support for Oracle Banking Products (OBP). You will diagnose issues, analyze logs, collaborate with L3 and development teams, and ensure the stability and performance of critical banking applications. This role involves shift-based operations, customer-facing communication, and hands-on troubleshooting in a dynamic production environment.

3. Key Responsibilities

Act as the primary point of contact for assigned enterprise clients; coordinate with L3 teams to drive issue resolution.


Provide immediate assistance for incidents/problems involving OBP applications.


Perform L2 triaging, first-level diagnosis, log analysis (Kibana), and performance monitoring (Dynatrace).


Troubleshoot EOD/EOC (End of Day/End of Cycle) issues, simulate problems, and propose resolutions or workarounds.


Support web-based applications running on Java, WebLogic, and Oracle Database.


Maintain up-to-date documentation for troubleshooting steps, best practices, and operational procedures.


Ensure compliance with Oracle/Client change control, audit, and service delivery processes.


Track, report, and manage SLAs/OLAs while coordinating with stakeholders for timely resolution.


Perform handovers, knowledge transfers, and periodic reporting to supervisors.


Support on-call requirements, weekend shifts, and ODC presence (3 days/week).

4. Qualifications & Skills

Mandatory (Must-Have)

5-8 years of experience as an

L2 Application Support Engineer

in Banking/Financial Services.


Strong experience supporting

Java/WebLogic/Oracle Database

-based applications.


Hands-on expertise with

SQL

,

UNIX/Linux

, and writing debugging queries.


Experience with

Kibana

,

Dynatrace

, or similar monitoring tools.


Good understanding of

Core Banking processes

.


Strong analytical, diagnostic, and troubleshooting skills.


Ability to work in shifts, under pressure, and manage SLA-driven environments.


Excellent verbal and written communication skills, customer-friendly attitude.


Experience in issue tracking, documentation, and production support processes.

Good-to-Have (Preferred)

Experience with

OBP or FLEXCUBE

applications.


Understanding of web services.


Experience working with geographically distributed teams.


Ability to propose automation or efficiency improvements.


Certification or willingness to pursue

FLEXCUBE Technical Certifications

.

Education

MCA / Engineering in Computer Science / BS in Computer Science or equivalent with strong academic credentials.

5. Self-Assessment Questions (Candidate Fit Check)

Have you provided L2 support for complex banking applications running on Java, WebLogic, and Oracle Database for at least 5 years?


Are you comfortable troubleshooting production incidents, analyzing logs, and using tools like Kibana or Dynatrace?


Can you independently manage SLAs, coordinate with L3 teams, and communicate with enterprise clients?


Do you have hands-on experience writing complex SQL queries and working on UNIX systems?


Are you willing to work in rotational shifts, including weekends and on-call support, and operate from an ODC 3 days a week?