Job Description

About our customer:

?ur customer is a company that inspires passion, courage and imagination, where you can be

part of the team shaping the future of global commerce. If you want to shape how millions of

people buy, sell, connect, and share around the world and If you're interested in joining a

purpose driven community that is dedicated to creating an ambitious and inclusive

workplace, than our company you is deinitely the one that you can be proud to be a part of.



Our customer is a global commerce leader where you can influence how the world buys, sells, and

gives. You'll be part of a work culture that's been genuinely committed to diversity and

inclusion since its founding over twenty five years ago. Here, you can be yourself, do your

best work along with a team of professionals, and have a meaningful impact on people

across the globe. We seek people with drive, ideas, and a passion for helping small

businesses succeed to help craft the future of our customer--does this sound like you? If so, we'd

love to talk to you!

About the team:

We are the AI Platform Team! We are looking for a highly motivated, self-reliant,

experienced SRE and customer support engineer who is passionate about driving major

transformation within the AI organization.

This role will support the AI Platform and services that provide machine learning

infrastructure to researchers and data scientists across the customer globally. You'll be expected to

stay in touch with the latest technology development and drive implementation of DevOps

practices across the organization and provide customer support.

Job Functions:

You will be a member of our AI Platform Team, supporting the next generation AI

architecture for various research and engineering teams within the organization.

You'll partner with vendors and the infrastructure engineering team for security and

service availability

You'll fix production issues with engineering teams, researchers, data scientists,

including performance and functional issues

Diagnose and solve customer technical problems Participate in training customers and prepare reports on customer issues
Be responsible for customer service improvements and recommend product

improvements

Write support documentation You'll design and implement zero-downtime to monitor and accomplish a highly

available service (99.999%)

As a support engineer, find opportunities to automate as part of the problem

management process, creating automation to avoid issues.

Define engineering excellence for operational maturity You'll work together with AI platform developers to provide the CI/CD model to

deploy and configure the production system automatically

Develop and follow operational standard processes for tools and automation

development. Including: Style guides, versioning practices, source control,

branching and merging patterns and advising other engineers on development

standards

Deliver solutions that accelerate the activities, phenomenal engineers would

perform through automation, deep domain expertise, and knowledge sharing

Required Skills:

Demonstrated ability in designing, building, refactoring and releasing software

written in Java / Spring framework.

Capable of developing and maintaining microservice (configuration, orchestration,

service discovery, and system APIs).

Hands-on experience with common databases, including both relational (e.g.,

MySQL, PostgreSQL, Oracle, SQL Server) and NoSQL systems (e.g., MongoDB,

Cassandra, Redis).

Having development experience with low-latency, high-throughput web service is a

big plus.

Having working experience with metrics systems like prometheus, grafana is a plus. Strong debugging and triaging skills, including JVM-specific debugging (GC tuning,

memory leak detection, thread/heap dump analysis, and profiling).

Cloud technologies like Kubernetes, Docker and Linux fundamentals. Familiar with DevOps practices and continuous testing. DevOps pipeline and automations: app deployment/configuration & performance

monitoring.

Test automations, Jenkins CI/CD. Excellent communication, presentation, and leadership skills to be able to work and

collaborate with partners, customers and engineering teams.
Well organized and able to manage multiple projects in a fast paced and demanding

environment.

Good oral/reading/writing English ability.

We offer*:

Flexible working format - remote, office-based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location-specific benefits

* not applicable for freelancers