Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life Role Overview:
We are seeking a Network Operations Center (NOC) Supervisor to oversee and coordinate the activities of our Managed Service Provider (MSP) during US off-hours. This role will serve as the primary business relationship manager between our organization and the MSP, ensuring high-quality service delivery, performance monitoring, and issue escalation. The NOC Supervisor will work closely with our US-based NOC Manager and global IT operations teams to maintain operational excellence.
Key Responsibilities:

• Act as the primary liaison between our company and the Managed Service Provider during US off-hours.
• Supervise and coordinate daily MSP activities, ensuring compliance with service level agreements (SLAs).
• Monitor network operations and ensure timely resolution of incidents, problems, and requests.
• Escalate critical issues to the US NOC Manager and other stakeholders as needed.
• Provide regular reports on operational performance, trends, and service quality.
• Drive continuous improvement initiatives with the MSP to enhance service delivery and efficiency.
• Ensure documentation, processes, and runbooks are updated and followed.
• Support transition and onboarding of new services or projects into the NOC environment.
• Collaborate with global IT operations, engineering, and security teams to maintain network health and performance.

Role Overview:
We are seeking a Network Operations Center (NOC) Supervisor to oversee and coordinate the activities of our Managed Service Provider (MSP) during US off-hours. This role will serve as the primary business relationship manager between our organization and the MSP, ensuring high-quality service delivery, performance monitoring, and issue escalation. The NOC Supervisor will work closely with our US-based NOC Manager and global IT operations teams to maintain operational excellence.
Key Responsibilities:
Act as the primary liaison between our company and the Managed Service Provider during US off-hours.
Supervise and coordinate daily MSP activities, ensuring compliance with service level agreements (SLAs).
Monitor network operations and ensure timely resolution of incidents, problems, and requests.
Escalate critical issues to the US NOC Manager and other stakeholders as needed.
Provide regular reports on operational performance, trends, and service quality.
Drive continuous improvement initiatives with the MSP to enhance service delivery and efficiency.
Ensure documentation, processes, and runbooks are updated and followed.
Support transition and onboarding of new services or projects into the NOC environment.
Collaborate with global IT operations, engineering, and security teams to maintain network health and performance.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission -- to alleviate pain, restore health, and extend life -- unites a global team of 95,000+ passionate people.
We are engineers at heart-- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity

Skills Required