Job Description

Job Profile Summary

We are seeking a skilled and experienced Senior IT Support Engineer to join our IT

Operations team. In this role, you will lead day-to-day support operations, troubleshoot

complex technical issues, and ensure optimal performance of our internal IT infrastructure

and services.

Key Responsibilities

Provide Level 2 and Level 3 support for end-users across hardware, software, and network and AV equipment issues. Set up, configure, and maintain laptops, desktops, printers, and other IT equipment. Oversee software deployments, security patches, and updates. Manage and maintain company-wide Windows, macOS, and Linux systems. Administer and support Active Directory, Microsoft 365, AWS, and other core enterprise applications. Maintain IT asset inventory and lifecycle documentation. Ensure security best practices, antivirus, and endpoint protection are enforced. Provide mentorship and technical guidance to junior IT support staff. Work closely with infrastructure, cybersecurity, and DevOps teams on cross-functional projects. Participate in IT audits, compliance checks, and business continuity planning. Lead root cause analysis for recurring issues and implement long-term solutions. Proactively contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and workaround procedures. Develop best practices and peer review standards.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field. 5-8 years of hands-on IT support experience in a mid to large-scale organization. Strong knowledge of Windows Server, Linux, macOS, and system imaging tools. Experience with Active Directory, Office 365, Azure AD, VPNs, firewalls, and networking (LAN/WAN, DNS, DHCP). Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk). Strong understanding of ITIL framework and incident/change management. Excellent troubleshooting, communication, and documentation skills.

Preferred Qualifications:

Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Network+/Security+, ITIL Foundation, or equivalent. Experience supporting remote and hybrid work environments. Knowledge of scripting (e.g., PowerShell, Bash) is a plus. Exposure to SaaS platforms, cloud services, and remote management tools (e.g., Intune, JAMF, TeamViewer, AnyDesk).
Job Types: Full-time, Permanent

Pay: Up to ?1,500,000.00 per year

Benefits:

Health insurance Provident Fund
Application Question(s):

Where do you stay in Bangalore? What is your current notice period? How many years of experience do you have with Windows Server, Linux, and macOS?
Work Location: In person