Job Description

Job Responsibilities:

Work with a team of engineers & resolve assigned tickets by visiting client sites.

End user support onsite or remote.

Excellent knowledge on MS Windows 7, 8, 8.1 & 10 operating system.

Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.

Hands on experience and knowledge on RAID configurations.

Knowledge on Server Migration for 2012 to 2022.

Knowledge on Widows Server Clustering.

Knowledge of troubleshooting IOS & MAC systems.

Installation & troubleshooting or MS Office products.

Strong troubleshooting knowledge of Outlook, Email issues.

Strong Knowledge and experience on O365 Management Portal.

Knowledge and experience on SharePoint and OneDrive.

Knowledge and experience on Email Hosting Migrations, DNS Management.

Knowledge on MS Azure, MS InTunes & Cloud technologies.

Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

Ability to install/configure & troubleshoot various types of printers.

Ability to configure email accounts, outlook on PC & Mobile devices.

Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.

Understanding of Windows Servers & Hyper-V, Virtualization.

Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.

Hands on Knowledge on Firewall Policies, VPN Tunneling, SSL VPN.

Knowledge of Video Conferencing systems.

Knowledge on CCTV, NVR, DVR configuration and settings.

Demonstrate proactive approach. Identify and suggest possible improvements on procedures.

Carry out preventive maintenance as per the scheduled calendar.

Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.

Excellent attitude towards user support & possess strong communication skills.

Work Experience:

8+ to 10 Years.

Certification:

MCSE / MCP / MCITP

MCSA

CCNA

Location:

Ahmedabad

Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?80,000.00 per month

Application Question(s):

How many years of experience do you have as an IT Support Engineer? The job location is Ahmedabad, are you ready to relocate ? How much is your current salary per month? How much is your expected salary per month? * If you got selected, are you available for immediate joining?